Casual Receptionist

Serco Group Plc; Turves Green; On-site; GBP 1,130,000 - 1,751,000; Part time

Benefits offered by this job

Free gym membership

DBS checks & safeguarding training

Free swimming lessons

Pension contributions

Training and development

Wellbeing app & discounts

Retail discounts

Job summary

Birmingham Community Leisure Trust is seeking a Casual Receptionist to support Northfield Leisure Centre. You will welcome visitors, assist with bookings, process payments and promote leisure services to help deliver healthier and happier community experiences.

The role involves handling inquiries, maintaining safety standards and working on a casual, holiday/sickness cover basis at Northfield Leisure Centre. Training and benefits are provided to support your development and wellbeing.

Qualifications

• Excellent customer care and communication skills.
• Confident using computer systems and digital tools.
• Experience in a customer-facing environment, ideally within leisure, hospitality or a similar setting.

Responsibilities

• Welcome customers and provide excellent service both in person and over the telephone.
• Operate the computerised front-of-house system, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and respond to general enquiries efficiently and professionally.
• Promote and sell the products and services offered across the leisure service.
• Support marketing activities by displaying promotional materials and assisting with promotional initiatives where required.
• Follow all health and safety procedures and carry out any additional duties assigned by the Duty Manager.

Skills

Customer service

Communication

IT literacy

Hospitality experience

Diversity engagement

Tools

Front-of-house system

Job description

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Casual Receptionist to join their team and help make a positive difference every day.

As a Casual Receptionist, you'll be the welcoming face of the centre, helping visitors access activities, services and support that have a positive impact on communities every day. From assisting customers and managing bookings to promoting leisure services and maintaining excellent standards of care, your work has purpose and helps create enjoyable experiences that encourage healthier, happier futures.

What you'll do as a Casual Receptionist

• Welcome customers and provide excellent service both in person and over the telephone.
• Operate the computerised front-of-house system, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and respond to general enquiries efficiently and professionally.
• Promote and sell the products and services offered across the leisure service.
• Support marketing activities by displaying promotional materials and assisting with promotional initiatives where required.
• Follow all health and safety procedures and carry out any additional duties assigned by the Duty Manager.

Key Skills

• Excellent customer care and communication skills.
• Confident using computer systems and digital tools.
• Able to remain calm and effective in busy or challenging situations.
• Experience working in a customer-facing environment, ideally within leisure, hospitality or a similar setting.
• Comfortable engaging with a diverse range of customers, including adults and children.

Location: Northfield Leisure Centre, B31 2PD. Hourly Rate: £8.20 per hour (16-18 years), £10.85 per hour (18-20 years), £12.71 per hour (21+ years) plus excellent benefits. Schedule: Permanent, casual hours to cover holiday and sickness.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.