Receptionist

Serco Group Plc; Oswestry; On-site; GBP 15,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Swimming lessons for child

25 days holiday

Pension contribution

Training and development

Employee assistance program

Retail discounts

Job summary

Shropshire Community Leisure Trust is hiring a Receptionist at Oswestry Leisure Centre. You will welcome visitors, provide information about programmes and services, and deliver friendly, practical support to help the centre run smoothly.

You will handle face-to-face and telephone enquiries, assist with cash handling, promote services, and follow health and safety procedures. This role offers permanent, full-time hours and a generous benefits package through Serco's partnership.

Qualifications

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.

Responsibilities

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Job description

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.

What you'll do as a Receptionist

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Experience delivering excellent customer care in a customer-facing environment or over the telephone.

• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.

Location: Oswestry Leisure Centre, SY11 4QB Hourly Rate: £8 to £12.71 plus excellent benefits Schedule: Permanent, Full-time, 37 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust., Committed to building trust, delivering high standards and making a positive impact for customers and colleagues.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment