Matchday Operations Lead — Stadium Experience

Theriseofwomensfootball; Manchester; On-site; GBP 40,000 - 62,000; Full time

Job summary

Manchester City Women is seeking a skilled lead for matchday operations at the City Football Academy in Manchester. The role unites commercial, operational and supporter priorities to create a safe, efficient and memorable home matchday experience that drives repeat attendance and growth.

You will coordinate end-to-end matchday activity, balance safety and service with commercial performance, and guide internal and external teams to deliver a consistent, high-quality experience from arrival to

Qualifications

• Experience leading stadium or event operations.
• Ability to turn commercial and operational objectives into practical plans.
• Experience managing suppliers against budgets and KPIs.
• Data-driven approach to improve supporter experience, operational performance and revenue.
• Strong communication and collaboration across teams and stakeholders.
• Sound judgement and problem-solving for safe, compliant, efficient delivery.

Responsibilities

• Lead end-to-end coordination of matchday activity and delivery.
• Oversee practical delivery of key matchday functions (food & beverage, retail, stewarding, cleaning, security, medical, facilities, broadcast).
• Use insight, reporting and post-match review to identify improvements and drive revenue growth.
• Bring people together, influence across functions and provide steady operational leadership in a live environment.

Skills

Stadium operations

Live event planning

Supplier management

Data-driven decision making

Cross-functional collaboration

Safety compliance

Job description

Manchester City Women is seeking a skilled lead for matchday operations at the City Football Academy in Manchester. The role unites commercial, operational and supporter priorities to create a safe, efficient and memorable home matchday experience that drives repeat attendance and growth.

You will coordinate end-to-end matchday activity, balance safety and service with commercial performance, and guide internal and external teams to deliver a consistent, high-quality experience from arrival to