Casual Matchday Safeguarding & Accessibility Steward

Nottingham Forest; Nottingham; On-site; GBP 17,000 - 25,000; Full time

Job summary

Nottingham Forest Football Club is seeking casual matchday staff to support safeguarding, accessibility and EDI incidents at the City Ground. You will respond to supporters, provide guidance, and ensure issues are recorded and escalated in line with club policies.

The role promotes a safe, inclusive matchday environment, with flexible hours, dynamic duties across stadium areas, and a commitment to confidentiality and GDPR standards.

Qualifications

• Willingness to work in crowd management in a football environment.
• Good communication skills.
• Ability to deliver and maintain high levels of customer service.
• Knowledge and experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion.
• Experience working within a Sporting Stadium.
• Previous safeguarding experience with children and/or adults at risk.

Responsibilities

• Assist the Club in the effective, safe customer friendly management of matchdays and event days at the City Ground.
• Work in any area of the Stadium as directed by the Ground Safety Officer, Deputy Safety Officer or Stand Supervisor.
• Attend Safeguarding, Accessibility or EDI related incidents within your designated location and resolve wherever possible, providing updates to the control room and completed incident reports post event.
• Liaise with relevant departments relating to incidents where required.
• Assist with supplying details in the event of an incident.
• Assisting supporters with Accessibility requirements.
• Ensure the radial gangway is kept clear.
• Identify and report any potential safety issues.
• Ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.
• Being a direct link between Safeguarding, EDI and match-day staff.
• Assist with providing Supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
• To work consistently to embed and champion safeguarding, equality & diversity into the match-day experience.
• Promote an inclusive, positive, supportive, and welcoming image of the club at all times.
• Ensure compliance with the terms of the Club Safeguarding Policies and Procedures, Health and Safety Legislation and Club’s Equality Policy.
• Support accessibility and inclusion on match days including accessible areas and multi-faith rooms.
• Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Stand Supervisor Steward.
• To undertake internal and/or external training including stewarding, Safeguarding, accessibility and EDI training required for the role as directed by the Club.
• Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.

Skills

Crowd management

Communication skills

Customer service

Safeguarding knowledge

Accessibility awareness

Equality & Diversity awareness

Job description

Nottingham Forest Football Club is seeking casual matchday staff to support safeguarding, accessibility and EDI incidents at the City Ground. You will respond to supporters, provide guidance, and ensure issues are recorded and escalated in line with club policies.

The role promotes a safe, inclusive matchday environment, with flexible hours, dynamic duties across stadium areas, and a commitment to confidentiality and GDPR standards.