Turnstile Operator (Casual)

Nottingham Forest Football Club; Nottingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Nottingham Forest is seeking a friendly stadium steward to help welcome supporters on matchdays and events. You will manage entry through turnstiles, check tickets and passes, and provide directions while delivering a polite, customer-focused service.

This casual, variable-hours role requires calm, clear communication and teamwork with supervisors to maintain safety and smooth crowds. You must stay outdoors in all weather, follow procedures, and report any security concerns as part of our safety

Qualifications

• Friendly, calm, and confident when dealing with large crowds.
• Clear communication and strong customer service skills.
• Ability to stay alert and focused in a busy environment.
• Comfortable standing outdoors in all weather conditions.

Responsibilities

• Operate turnstiles or scan electronic tickets at stadium entrances.
• Check tickets, season cards, and accreditation passes for validity.
• Assist supporters with entry issues and scanning errors.
• Provide directions and basic information to fans entering the stadium.
• Maintain orderly queues and manage crowd flow at entry points.
• Ensure entry procedures comply with safety and security policies.
• Report suspicious behaviour or safety concerns to supervisors.
• Support emergency procedures if required.

Skills

Customer service

Crowd management

Communication skills

Calm under pressure

Job description

Engagement:Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department:Safety and Security

Reporting to:Safety Officer

Closing Date For Applications: 16th November 2026

About the Role:

The purpose of this role is to ensure the safe, efficient and welcoming entry of supporters into the stadium on matchdays and during events. You will be responsible for managing access through stadium turnstiles, accurately checking and validating tickets, passes and other relevant entry credentials, and ensuring that only authorised individuals gain access to the stadium.

Key Tasks and Responsibilities

• Operating turnstiles or scanning electronic tickets at stadium entrances

• Checking tickets, season cards, and accreditation passes for validity

• Assisting supporters with entry issues (e.g., invalid tickets, scanning errors)

• Providing directions and basic information to fans entering the stadium

• Maintaining orderly queues and managing crowd flow at entry points

• Ensuring entry procedures comply with stadium safety and security policies

• Reporting suspicious behaviour, incidents, or safety concerns to supervisors

• Supporting emergency procedures if required (e.g., evacuation instructions)

• Delivering a polite, professional, and customer-focused service at all times

What are we looking for

• Friendly, calm, and confident when dealing with large crowds

• Good communication and customer service skills

• Ability to remain alert and focused in a busy environment

• Comfortable standing for long periods outdoors in all weather conditions

• Able to follow instructions and safety procedures strictly

• Team player, working closely with other stewards and supervisors

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA's Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club's commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check. The level of check required will depend on the requirements of the role. Individuals will be asked to declare any convictions, cautions, reprimands, warnings or bind-overs that they are required to disclose for the level of check applicable to the role, in accordance with the Rehabilitation of Offenders Act 1974 (as amended) and the DBS filtering rules. The results of any check will be considered on an individual basis, and the Club will act proportionately in deciding whether to proceed with the appointment. The Club reserves the right to carry out risk assessments where content has been disclosed if it feels that it is relevant to the job requirements of the role. Failure to satisfy the Club, FA's and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment, in accordance with the Club's disciplinary procedures

Health and Safety

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.