Welfare Steward (Casual)

Nottingham Forest; Nottingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Nottingham Forest Football Club is seeking casual Safety and Security volunteers to support safeguarding, accessibility and EDI incident management at The City Ground on matchdays. You will respond to supporter concerns, provide guidance and help ensure incidents are handled professionally in line with club policies.

You'll work across the stadium, assist with accessibility requirements, and help maintain a welcoming, safe matchday environment while recording and escalating issues as needed.

Qualifications

• Will be required to work in crowd management in a football environment.
• Strong communication and customer service skills essential.
• Knowledge of safeguarding, accessibility, equality, diversity and inclusion.
• Experience working within a sporting stadium preferred.
• Previous safeguarding experience with children and/or adults at risk encouraged.

Responsibilities

• Assist with safe, customer-friendly management of matchdays and events.
• Work in various stadium areas as directed by Safety Officers and Supervisors.
• Attend safeguarding, accessibility or EDI incidents and report with updates.
• Assist with providing incident details to relevant departments.
• Support supporters with accessibility requirements.
• Ensure safe egress routes and report potential safety issues.
• Collaborate as a link between Safeguarding, EDI and match-day staff.

Skills

Crowd management

Communication skills

Customer service

Safeguarding knowledge

Equality Diversity Inclusion

Experience in Sporting Stadium

Safeguarding experience with children/

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Safety Officer

Closing Date For Applications: 16th November 2026

About the Role:

To provide support and assistance in managing Safeguarding, Accessibility and Equality, Diversity and Inclusion (EDI) incidents at The City Ground on matchdays. This includes responding to concerns raised by supporters, offering appropriate guidance and support, and ensuring any incidents are handled sensitively, professionally and in line with Club policies and procedures. The role will help promote a safe, inclusive and welcoming matchday environment for all supporters, ensuring that any concerns are appropriately recorded, escalated and followed up where necessary.

Key Tasks and Responsibilities:

• Assist the Club in the effective, safe customer friendly management of matchdays and event days at the City Ground
• Work in any area of the Stadium as directed by the Ground Safety Officer, Deputy Safety Officer or Stand Supervisor.
• Attend Safeguarding, Accessibility or EDI related incidents within your designated location and resolve wherever possible, providing updates to the control room and completed incident reports post event.
• Liaise with relevant departments relating to incidents where required.
• Assist with supplying details in the event of an incident.
• Assisting supporters with Accessibility requirements.
• Ensure the radial gangway is kept clear.
• Identify and report any potential safety issues.
• Ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.
• Being a direct link between Safeguarding, EDI and match-day staff.
• Assist with providing Supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
• To work consistently to embed and champion safeguarding, equality & diversity into the match-day experience.
• Promote an inclusive, positive, supportive, and welcoming image of the club at all times.
• Ensure compliance with the terms of the Club Safeguarding Policies and Procedures, Health and Safety Legislation and Club’s Equality Policy.
• Support accessibility and inclusion on match days including accessible areas and multi-faith rooms.
• Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Stand Supervisor Steward.
• To undertake internal and/or external training including stewarding, Safeguarding, accessibility and EDI training required for the role as directed by the Club.
• Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.

What are we looking for:

• Willingness to work in crowd management in a football environment
• Good communication skills
• Ability to deliver and maintain high levels of customer service
• Knowledge and Experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion.
• Experience working within a Sporting Stadium
• Previous Safeguarding experience with children and/or adults at risk

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a \"disabled person\" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (DBS) check. The level of check required will depend on the requirements of the role. Individuals will be asked to declare any convictions, cautions, reprimands, warnings or bind-overs that they are required to disclose for the level of check applicable to the role, in accordance with the Rehabilitation of Offenders Act 1974 (as amended) and the DBS filtering rules. The results of any check will be considered on an individual basis, and the Club will act proportionately in deciding whether to proceed with the appointment. The Club reserves the right to carry out risk assessments where content has been disclosed if it feels that it is relevant to the job requirements of the role. Failure to satisfy the Club, FA’s and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment, in accordance with the Club's disciplinary procedures

Health and Safety

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.