Casual Library Assistant: Engage & Serve Your Community

EMEA3 Recruitment; Crawley; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Discounts scheme

Rewards & Benefits

Flexible working

Job summary

West Sussex Libraries in Crawley are seeking friendly Casual Library Assistants to join a vibrant team. You will deliver excellent customer support, help visitors access resources, and keep daily library operations running smoothly.

The role offers casual hours up to 37 per week, with a pay of £14.88–£15.11 per hour plus Crawley Weighting Allowance. Interviews are on Monday 12 October and Thursday 15 October 2026.

Qualifications

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.

Responsibilities

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations
• Maintaining, presenting, and processing book stock.

Skills

GCSEs

Teamwork

Digital skills

Customer service

Interpersonal skills

Deadline management

Initiative

Education

GCSEs/Equivalent

Tools

Library IT

Job description

West Sussex Libraries in Crawley are seeking friendly Casual Library Assistants to join a vibrant team. You will deliver excellent customer support, help visitors access resources, and keep daily library operations running smoothly.

The role offers casual hours up to 37 per week, with a pay of £14.88–£15.11 per hour plus Crawley Weighting Allowance. Interviews are on Monday 12 October and Thursday 15 October 2026.