Casual Housing Support & Engagement Assistant

RIVERSIDE FOUNDATION; Greater London; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Investment in learning

Wide range of benefits

Job summary

Riverside is seeking a Casual Support Assistant to contribute to the day-to-day running of one of our supported housing services in Arlington, Camden. The role focuses on safety and wellbeing of customers and requires flexible availability.

You will engage with customers, raise awareness of local services, support planning and risk assessments, coordinate with officers and community agencies, and help keep accurate records while meeting KPIs.

Qualifications

• Experience of working with vulnerable people with a range of needs in a support capacity.
• Good communication skills and the ability to engage with and respect the needs of vulnerable people.
• Excellent team working skills.
• Housing sector knowledge.
• Strong IT skills to manage and maintain administration and recording systems.
• Excellent team player who can work flexibly to meet business requirements.
• Flexibility to cover shifts, sometimes at short notice.

Responsibilities

• Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
• Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
• Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
• Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
• Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
• Ensuring that key performance targets are met and that all customer records are up to date.

Skills

Communication skills

Team player

Flexibility

IT skills

Experience with vulnerable people

Tools

Administration systems

Job description

Riverside is seeking a Casual Support Assistant to contribute to the day-to-day running of one of our supported housing services in Arlington, Camden. The role focuses on safety and wellbeing of customers and requires flexible availability.

You will engage with customers, raise awareness of local services, support planning and risk assessments, coordinate with officers and community agencies, and help keep accurate records while meeting KPIs.