Casual Hotel Front Desk Agent - Guest Experience

Mercure Haydock; St Helens; On-site; GBP 12,000 - 18,000; Part time

Job summary

Mercure Haydock is seeking a Casual Hotel Receptionist to greet guests, manage reservations, and handle check-in/check-out at the front desk. The role requires excellent communication and a friendly, professional demeanor in a fast-paced hotel environment.

The position offers varied shifts, including weekdays and weekends, with opportunities to upsell packages and coordinate with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Excellent verbal and written communication required.
• Strong customer service mindset and professional demeanor.
• Ability to think quickly and solve guest issues.
• Multitask effectively in a busy hotel front desk.

Responsibilities

• Handle check-in/check-out procedures for guests.
• Answer phone calls and make reservations.
• Upsell hotel packages when appropriate.
• Communicate with hotel staff to ensure smooth operations.
• Maintain inventory of front desk supplies.
• Assist guests and respond to inquiries with a professional attitude.

Skills

Verbal and written communication

Customer service

Problem solving

Professionalism

Multitasking

Team collaboration

Flexibility in shifts

Tools

Property management systems (PMS)

Hotel reservation software

Job description

Mercure Haydock is seeking a Casual Hotel Receptionist to greet guests, manage reservations, and handle check-in/check-out at the front desk. The role requires excellent communication and a friendly, professional demeanor in a fast-paced hotel environment.

The position offers varied shifts, including weekdays and weekends, with opportunities to upsell packages and coordinate with housekeeping and other departments to ensure guest satisfaction.