Dynamic F&B Team Member: Bar, Banquets & Guest Service

Mercure Haydock; St Helens; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mercure Haydock is seeking a personable F&B operative to join our team. You will serve food and beverages to guests in a friendly, professional manner, with a focus on delivering memorable experiences and mastering signature cocktails.

You will welcome guests, take orders, maintain cleanliness, handle payments, and support events. The role thrives in a fast-paced environment and requires strong communication and teamwork.

Flexibility for shifts including weekends and holidays is preferred.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of drinks and beverages.
• Ability to multitask in a fast-paced environment.
• Problem-solving and team-work mindset.

Responsibilities

• Welcome guests and take food and beverage orders.
• Serve food and drinks efficiently and professionally.
• Maintain bar and dining area cleanliness.
• Process payments accurately and handle cash.
• Assist with banquets, conferences, and catering.
• Upsell menu items and hotel packages.
• Collaborate with kitchen and bar staff for seamless service.
• Ensure food safety and hygiene regulations.
• Handle guest inquiries and resolve concerns.

Skills

Verbal communication

Interpersonal skills

Customer service

Drinks knowledge

Multitasking

Teamwork

Job description

Mercure Haydock is seeking a personable F&B operative to join our team. You will serve food and beverages to guests in a friendly, professional manner, with a focus on delivering memorable experiences and mastering signature cocktails.

You will welcome guests, take orders, maintain cleanliness, handle payments, and support events. The role thrives in a fast-paced environment and requires strong communication and teamwork.

Flexibility for shifts including weekends and holidays is preferred.