Guest Services Associate - Front Desk (Casual, Flexible)

Recruit Genie; England; On-site; GBP 18,000 - 24,000; Part time

Job summary

Recruit Genie is seeking a Casual Hotel Receptionist to join our team. The role centers on greeting guests, handling reservations, and performing check-in/check-out with a courteous, professional approach.

You will respond to inquiries, upsell packages when suitable, and coordinate with housekeeping and other staff to keep operations smooth. Flexibility for varying shifts is essential in this fast-paced, guest-facing environment.

Qualifications

• Excellent verbal and written communication with guests.
• Strong customer service orientation and courtesy.
• Problem-solving mindset to handle guest requests.
• Professional demeanor and appearance at all times.
• Able to multitask in a fast-paced front desk role.
• Good collaborative approach with hotel staff.
• Willingness to work varying shifts as needed.

Responsibilities

• Follow check-in and check-out procedures for hotel guests.
• Answer phone calls and book reservations.
• Make plans for guests as requested.
• Upsell hotel packages when appropriate.
• Communicate with other hotel staff to ensure smooth operations.
• Track and update general supply inventory.

Skills

Verbal & written comms

Customer service

Problem-solving

Professionalism

Multitasking

Teamwork

Shift flexibility

Job description

Recruit Genie is seeking a Casual Hotel Receptionist to join our team. The role centers on greeting guests, handling reservations, and performing check-in/check-out with a courteous, professional approach.

You will respond to inquiries, upsell packages when suitable, and coordinate with housekeeping and other staff to keep operations smooth. Flexibility for varying shifts is essential in this fast-paced, guest-facing environment.