Receptionist

Mercure Haydock; St Helens; On-site; GBP 12,000 - 18,000; Part time

Job summary

Mercure Haydock is seeking a Casual Hotel Receptionist to greet guests, manage reservations, and handle check-in/check-out at the front desk. The role requires excellent communication and a friendly, professional demeanor in a fast-paced hotel environment.

The position offers varied shifts, including weekdays and weekends, with opportunities to upsell packages and coordinate with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Excellent verbal and written communication required.
• Strong customer service mindset and professional demeanor.
• Ability to think quickly and solve guest issues.
• Multitask effectively in a busy hotel front desk.

Responsibilities

• Handle check-in/check-out procedures for guests.
• Answer phone calls and make reservations.
• Upsell hotel packages when appropriate.
• Communicate with hotel staff to ensure smooth operations.
• Maintain inventory of front desk supplies.
• Assist guests and respond to inquiries with a professional attitude.

Skills

Verbal and written communication

Customer service

Problem solving

Professionalism

Multitasking

Team collaboration

Flexibility in shifts

Tools

Property management systems (PMS)

Hotel reservation software

Job description

We are searching for an engaging and resourceful Casual Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face of the hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Employment Type & Hours

This is a casual position, with working hours varying from week to week depending on the operational and business needs of the hotel. There are no guaranteed set hours, and shifts may include weekdays, weekends, evenings, and other periods of increased demand.

The successful candidate will need to demonstrate flexibility and availability to work shifts as required, with reasonable notice wherever possible. Hours will be offered based on business requirements and the availability of the successful candidate.

Objectives of This Role

• Act as the face of the hotel while greeting guests in a polite and professional manner

• Supervise daily tasks for all front desk operations

• Respond to guest questions and concerns

• Assist guests in a professional and timely manner

• Promote a positive and polite work environment

• Offer five-star customer service to all guests

Responsibilities

• Follow check-in and check-out procedures for hotel guests

• Answer phone calls and book reservations

• Make plans for guests as requested

• Upsell hotel packages when appropriate

• Communicate with other hotel staff members to ensure smooth operations

• Track and update general supply inventory

Skills and Qualifications

• Strong verbal and written communication skills

• Exceptional customer service skills

• Problem-solving mindset

• Outstanding professionalism

• Ability to multitask and excel in a fast-paced environment

• Ability to work well with others

• Flexibility to work varying shifts based on business needs

Preferred Qualifications

• Hospitality work experience

• Knowledge of property management systems and hotel reservation software

• Flexible weekday, weekend, evening, and nighttime availability

• Proficiency in a second language or multiple languages