Reception Team Member

Lighthouse Hotel Management; City of Edinburgh; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary and benefits

Online GP access

Extensive training and development

Employee discounts on hotel stays and餐

Free meals on duty

Free on site parking

Vibrant and inclusive team

Employee recognition programs

Job summary

Lighthouse Hotel Management is hiring a Reception Team Member for Courtyard by Marriott Edinburgh West. You will be the welcoming face at the reception, delivering warm, professional service to guests as they arrive and throughout their stay.

Join a 24/7, guest‑focused team with training provided. The role requires excellent English communication, a friendly attitude, and the ability to multitask across front desk duties, housekeeping collaboration, and reservations coordination.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Flexibility to work varying shifts, including weekends and holidays.
• Proficient computer skills and knowledge of hotel management systems.
• Previous experience in a similar role is desirable but not essential; on‑the‑job training provided.

Responsibilities

• Front Desk Excellence: deliver outstanding customer service at the reception.
• Guest Engagement: greet guests warmly and anticipate their needs to enhance their stay.
• Problem Solving: handle requests, complaints and issues with composure and efficiency.
• Collaboration: work with housekeeping, concierge and reservations to ensure seamless guest experiences.

Skills

Customer service

English fluency

Multitasking

Teamwork

Tools

Hotel PMS

Job description

We have a fantastic new vacancy for a Reception Team Member at Courtyard by Marriott Edinburgh West

Courtyard by Marriott Edinburgh West is a 160 bedroom hotel which is situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description:

As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.

Responsibilities:

Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.

Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.

Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.

Collaberation:You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements:

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.

Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.

A passion for delivering exceptional guest service with a friendly and approachable demeanour.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Proficient computer skills, including knowledge of hotel management systems.

Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

What's in it for you :

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Free meals on duty
• Free on site car parking
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.