Casual Food and Beverage Assistant

Millennium Hotel and Resorts UK; Drope; On-site; GBP 30,956,000 - 41,938,000; Part time

Benefits offered by this job

Complimentary meals

Discount on Accommodation worldwide

Life Assurance

Free Car Parking

Job summary

Copthorne Hotel Cardiff-Caerdydd is hiring a Casual Food & Beverage Assistant to join the front-of-house team. You will serve guests across breakfast, bar, and event settings, delivering friendly service in a fast-paced environment.

Ideal candidates have beverage service experience and can handle payments accurately. Availability for flexible shifts (morning/evening) is required.

Qualifications

• Experience in busy beverage/service roles preferred.
• Strong customer service and communication skills.
• Able to handle payments (cash/card/room charges) accurately.

Responsibilities

• Serve food and beverages in restaurant/bar/breakfast/events teams.
• Explain menu and beverage options to guests clearly.
• Process payments accurately per company guidelines.
• Provide warm, welcoming service at all guest touchpoints.

Skills

Customer service

Communication

Cash handling

Teamwork

Micros (payments)

Tools

Micros

Job description

Do you enjoy talking to people and thrive off working in a fast-paced bar environment..? Are you quick on your feet (literally and metaphorically), know your Sipsmiths from your Tanqueray, and have a polite and friendly attitude..? If yes, we'd like to meet you!

We are looking for dynamic individuals that put great customer service at the heart of everything that they do. We currently have a number of contracts available so are happy to discuss flexible working to suit both you and the needs of the business...*Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts.

As a Casual Food and Beverage team member, your main duties will be:

• The service of food and beverage products in the restaurant, working within the bar, breakfast or evening restaurant team, or Meetings & Events working weddings, functions and other events
• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.

The ideal candidate will have:

• Previous experience in a busy beverage service position is requested
• Attentive, professional customer service skills
• The ability to work well under pressure and as part of a big team
• Experience of processing payments (experience of Micros would be advantageous)
• As the position covers breakfast or dinner service the employee would need to be available for morning and/or evenings to ensure seamless service for each guest

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

Key Information:

• Role: Casual Food & Beverage Assistant
• Salary: up to £12.71 per hour
• Working Hours: as required
• Address: Copthorne Hotel Cardiff, Culverhouse Cross, Cardiff, CF5 6DH

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• Free Car Parking

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.