Casual Food and Beverage Assistant

Millennium Hotels - Lakefront Anchorage; Cardiff; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Social events

Training & development

Pension salary sacrifice

Career development

Season ticket loan

Volunteer days

Complimentary meals

Length of service holiday

Millennium discount

Accommodation discount

Life Assurance

Recommend a friend

Free parking

Job summary

The Copthorne Hotel Cardiff-Caerdydd, part of Millennium Hotels & Resorts, is seeking a Casual Food & Beverage Assistant to join our lively restaurant and bar teams. You will help deliver friendly service across breakfast, bar, and events, with shifts as required to suit business needs.

Ideal candidates have beverage service experience, strong customer service, and the flexibility to work mornings or evenings. Micros experience is a plus; training and career development are provided.

Qualifications

• Previous experience in a busy beverage service position.
• Attentive, professional customer service skills.
• Ability to work well under pressure and as part of a big team.
• Experience processing payments; Micros experience advantageous.

Responsibilities

• Service of food and beverage in restaurant/bar/breakfast/events.
• Confidently communicate all food and beverage offerings to customers.
• Accurately handling payments (cash, card, room charges) per guidelines.
• Provide a warm and welcoming service to guests at all touchpoints.

Skills

Customer service

Communication

Teamwork

Cash handling

Micros experience

Tools

Micros (POS)

Job description

Do you enjoy talking to people and thrive off working in a fast-paced bar environment..? Are you quick on your feet (literally and metaphorically), know your Sipsmiths from your Tanqueray, and have a polite and friendly attitude..? If yes, we'd like to meet you!

We are looking for dynamic individuals that put great customer service at the heart of everything that they do. We currently have a number of contracts available so are happy to discuss flexible working to suit both you and the needs of the business... Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts.

As a Casual Food and Beverage team member, your main duties will be:

• The service of food and beverage products in the restaurant, working within the bar, breakfast or evening restaurant team, or Meetings & Events working weddings, functions and other events
• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.

The ideal candidate will have:

• Previous experience in a busy beverage service position is requested
• Attentive, professional customer service skills
• The ability to work well under pressure and as part of a big team
• Experience of processing payments (experience of Micros would be advantageous)
• As the position covers breakfast or dinner service the employee would need to be available for morning and/or evenings to ensure seamless service for each guest

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

Key Information:

• Role: Casual Food & Beverage Assistant
• Salary: up to £12.71 per hour
• Working Hours: as required
• Address: Copthorne Hotel Cardiff, Culverhouse Cross, Cardiff, CF5 6DH

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• Free Car Parking

"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer".

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.