Casual Food & Beverage Assistant

Millennium Hotels; Cardiff; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Life Assurance

Cash Health Plan

Meals Provided on Duty

Free parking

Job summary

Millennium Hotels and Resorts operates Copthorne Hotel Cardiff-Caerdydd, inviting casual F&B staff to join a friendly team. You will work across the bar, restaurant, and events with a focus on guest engagement and smooth service during busy periods.

The role requires prior beverage service experience and strong customer service, with availability for morning/evening shifts and weekend coverage as needed.

Qualifications

• Previous experience in busy beverage service.
• Strong customer service skills.
• Able to work under pressure and in a large team.
• Experience processing payments (Micros advantageous).

Responsibilities

• Serve food and beverages across restaurant/bar/breakfast or events.
• Communicate menu and offerings to customers.
• Handle payments (cash, card, room charging) per guidelines.
• Provide warm, welcoming service at all guest touchpoints.

Skills

Enthusiasm

Procedures

Empathy

Tools

Micros

Job description

Pay: up to £12.71 per hour

The Copthorne Hotel Cardiff is seeking Casual Food and Beverage Assistants

As a Casual F&B assistant your key responsibilities include:

• To report for duty punctually at the time specified on the weekly rota, in full uniform in accordance with the Image Standards.
• To undertake all cleaning duties as specified in cleaning rota.
• To understand all items on the menu, including recipes, accompaniments, and service.
• To be familiar with all alcoholic beverages available from the bar their correct service in accordance with Weights and Measures Act 1985.
• To serve all foods in the manner specified in food service specification.

As a Casual F & B assistant, the essential skills required:

• Creates Enthusiasm: Operating with a good deal of energy, intensity and emotional expression.
• Follows Procedures: Adopting a systematic and organised approach; preferring to work in a precise, methodical manner; developing and utilising guidelines and procedures.
• Empathic: Demonstrating an active concern for people and their needs by forming close and supportive relationships with others.

This job will include bar work...

Do you enjoy talking to people and thrive off working in a fast-paced bar environment..? Are you quick on your feet (literally and metaphorically), know your Sipsmiths from your Tanqueray, and have a polite and friendly attitude..? If yes, we'd like to meet you!

We are looking for dynamic individuals that put great customer service at the heart of everything that they do. We currently have a number of contracts available so are happy to discuss flexible working to suit both you and the needs of the business...Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts.

As a Casual Bar Staff team member, your main duties will be:

• The service of food and beverage products in the restaurant, working within the bar, breakfast or evening restaurant team, or Meetings & Events working weddings, functions and other events
• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.

The ideal candidate will have:

• Previous experience in a busy beverage service position is requested
• Attentive, professional customer service skills
• The ability to work well under pressure and as part of a big team
• Experience of processing payments (experience of Micros would be advantageous)
• As the position covers breakfast or dinner service the employee would need to be available for morning and/or evenings to ensure seamless service for each guest

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Type: Part-time

Benefits:

• Free parking

Experience:

• Bartending: 1 year (preferred)