Castle Concierge: Guest Experience Specialist

Merlin; Warwick; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

25% discount in retail shops/restos

Merlin Magic Pass

Employee pricing up to 55% off cinema

Job summary

Merlin's Warwick Castle is seeking a Tower Suites Concierge to join our Accommodation Team on a fixed term seasonal contract. You will assist with guest arrivals and departures and deliver friendly, efficient service to help guests enjoy the history and magic of the castle.

This role is part-time with fully flexible hours up to 5 days out of 7, including weekends and bank holidays; evenings may be required. Energetic, detail-focused candidates who can work alone or in a team are invited to apply.

Qualifications

• Energetic, friendly approach with guests.
• Able to work both independently and in a team.
• Strong eye for detail and service delivery.
• Consistently deliver brilliant customer service.

Responsibilities

• Assist guests with arrivals and departures, ensuring a smooth process.
• Maintain high cleanliness standards in rooms and areas.
• Respond to guest requests and convey feedback to hotel management.

Skills

Enthusiastic

Team player

Attention to detail

Exceptional customer service

Job description

Merlin's Warwick Castle is seeking a Tower Suites Concierge to join our Accommodation Team on a fixed term seasonal contract. You will assist with guest arrivals and departures and deliver friendly, efficient service to help guests enjoy the history and magic of the castle.

This role is part-time with fully flexible hours up to 5 days out of 7, including weekends and bank holidays; evenings may be required. Energetic, detail-focused candidates who can work alone or in a team are invited to apply.