Concierge

Merlin Entertainments; Warwick; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25% discount in shops/restaurants

Merlin Magic Pass

Employee cinema pricing

Job summary

Merlin Entertainments at Warwick Castle Resort is seeking a Tower Suites Concierge to support our Accommodation Team. You will assist with arrivals and departures, and provide guests with information to ensure a memorable visit.

This seasonal, part-time role requires flexibility to work up to 5 days out of 7, including weekends and bank holidays. A positive, guest-focused attitude and keen eye for detail are essential.

Qualifications

• Enthusiastic, energetic and able to engage guests with a smile.
• Able to work independently and as part of a team.
• Strong eye for detail and quality hospitality.
• Capable of delivering excellent customer service and going the extra mile.

Responsibilities

• Assist guests with arrivals and departures to ensure smooth transitions.
• Provide information and guidance to guests throughout their stay.
• Maintain high cleanliness and presentation standards in the suites.
• Handle guest queries, complaints or compliments and relay to supervisors.

Skills

Customer service

Teamwork

Attention to detail

Guest relations

Job description

Tower Suites Concierge

Location: Warwick Castle Resort, Warwick, Warwickshire CV34 4QU

Hours: Fully flexible, working up to 5 days out of 7, including weekends, evenings and bank holidays

Contract: Fixed Term Seasonal

Join the team at Britain's Ultimate Castle! At Warwick Castle we are looking for smart and talented people to deliver brilliant customer service to ensure our guests experience the fun of real history.

We are currently recruiting a Tower Suites Concierge to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.

The key objectives of the role include but are not limited to:

• Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
• Adapt to every guests individual requests and go out of your way to deliver this
• Ensuring that the rooms are of impeccable standard of cleanliness
• Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager

This is a seasonal part time position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Because of the nature of our business you will be required to work evenings, weekends and bank holidays.

If you have the spellbinding engagement in you to create lifelong memorable experiences for our guests and you can bring a sense of fun to your work whilst encouraging a collaborative culture across the team, we would love to hear from you!

Qualifications & Experience

• Enthusiastic, energetic, and able to put a smile on guest's faces
• Ability to work on your own, and also part of a team
• An eye for detail
• Ability to deliver brilliant customer service, finding ways to go the extra mile

Benefits

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Pay Range

From GBP £13.65/Hr.