Hotel Nights Receptionist

Warwick Castle; Warwick; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

25% discount in our retail shops and

Merlin Magic Pass - giving you free 1

Employee pricing up to 55% off cinema

Job summary

Warwick Castle is seeking a Hotel Nights Receptionist to join the Accommodation Team. You will manage overnight check-ins and check-outs, complete the nightly audit, handle guest enquiries, maintain hotel security, and lead by example during the night shift.

Reporting to the Hotel Operations Manager, this role requires excellent communication, a customer-focused approach, and experience with hotel management systems.

Qualifications

• Experience in a hotel receptionist, night receptionist, front desk, guest services or night auditor role.
• Excellent communication and problem-solving skills.
• Strong customer service focus and attention to detail.
• Confident using hotel management systems (OPERA experience preferred).
• Ability to work independently and lead overnight operations.
• Knowledge of hotel health and safety and security procedures.

Responsibilities

• Complete the daily Night Audit and produce accurate reports.
• Welcome guests and provide exceptional customer service at all times.
• Manage late arrivals, departures, reservations, and guest enquiries.
• Act as the overnight duty manager, resolving issues and guest concerns.
• Ensure the safety, security, and wellbeing of guests and colleagues.
• Complete hotel compliance, due diligence, and health & safety checks.
• Support and train team members to maintain high service standards.
• Maximise revenue opportunities through upgrades and upselling.
• Maintain accurate shift handovers and operational records.

Skills

Night receptionist

Guest services

Customer service

Communication skills

Tools

OPERA

Job description

What you'll bring to the team

Hotel Nights Receptionist

Location: Warwick Castle Resort, Warwick, Warwickshire CV34 4QU Hours: Full Time Fully Flexible (including weekends and bank holidays) Shift: 11pm-7amContract: Permanent Variable Contract

We have an opening for a Hotel Nights Receptionist to join our, Accommodation Team here at Warwick Castle, the UK’s most exciting Castle!

Warwick Castle offers a variety of accommodationfor our guests tochoosefrom.There isthe Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We haveour exclusive suites hidden within the castles 14thcentury towers tothemagical Knights Village lodgesas well asglamping tents.

Join our team and play a key role in delivering outstanding guest experiences while ensuring the safe and efficient overnight operation of our hotel.

Reporting to the Hotel Operations Manager, you'll manage overnight check-ins and check-outs, complete the daily night audit, handle guest enquiries, maintain hotel security, and lead by example to deliver exceptional customer service throughout the night.

Key Responsibilities

• Complete the daily Night Auditand produce accurate reports.
• Welcome guests and provide exceptional customer serviceat all times.
• Manage late arrivals, departures, reservations, and guest enquiries.
• Act as the overnight duty manager, resolving issues and guest concerns.
• Ensure the safety, security, and wellbeing of guests and colleagues.
• Complete hotel compliance, due diligence, and health & safety checks.
• Support and train team members to maintain high service standards.
• Maximise revenue opportunities through upgrades and upselling.
• Maintain accurate shift handovers and operational records.

You will be on hand to help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Duty Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.

Qualifications & Experience

• Experience in a hotel receptionist, Night receptionist, front desk, guest services or night auditor role.
• Excellent communication and problem-solving skills.
• Strong customer service focus and attention to detail.
• Confident using hotel management systems (OPERA experience preferred).
• Ability to work independently and lead overnight operations.
• Knowledge of hotel health & safety and security procedures.

Benefits

Alongsideworking witha great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Pay Range

GBP £13.95/Hr.