Concierge

Merlin; Warwick; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

25% discount in retail shops/restos

Merlin Magic Pass

Employee pricing up to 55% off cinema

Job summary

Merlin's Warwick Castle is seeking a Tower Suites Concierge to join our Accommodation Team on a fixed term seasonal contract. You will assist with guest arrivals and departures and deliver friendly, efficient service to help guests enjoy the history and magic of the castle.

This role is part-time with fully flexible hours up to 5 days out of 7, including weekends and bank holidays; evenings may be required. Energetic, detail-focused candidates who can work alone or in a team are invited to apply.

Qualifications

• Energetic, friendly approach with guests.
• Able to work both independently and in a team.
• Strong eye for detail and service delivery.
• Consistently deliver brilliant customer service.

Responsibilities

• Assist guests with arrivals and departures, ensuring a smooth process.
• Maintain high cleanliness standards in rooms and areas.
• Respond to guest requests and convey feedback to hotel management.

Skills

Enthusiastic

Team player

Attention to detail

Exceptional customer service

Job description

What you'll bring to the team

Tower Suites Concierge

Location: Warwick Castle Resort, Warwick, Warwickshire CV34 4QU

Hours: Fully flexible, working up to 5 days out of 7, including weekends, evenings and bank holidays

Contract: Fixed Term Seasonal

Join the team at Britain’s Ultimate Castle! Here at Warwick Castle we are looking for smart and talented people to deliver brilliant customer service to ensure our guests experience the fun of real history.

We are currently recruiting a Tower Suites Concierge to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.

The key objectives of the role include but are not limited to:

• Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
• Adapt to every guests individual requests and go out of your way to deliver this
• Ensuring that the rooms are of impeccable standard of cleanliness
• Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager.

This is a seasonal part time position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Because of the nature of our business you will be required to work evenings, weekends and bank holidays.

If you have the spellbinding engagement in you to create lifelong memorable experiences for our guests and you can bring a sense of fun to your work whilst encouraging a collaborative culture across the team, we would love to hear from you!

Qualifications & Experience

• Enthusiastic, energetic, and able to put a smile on guest’s faces
• Ability to work on your own, and also part of a team
• An eye for detail
• Ability to deliver brilliant customer service, finding ways to go the extra mile

Benefits

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Pay Range

From GBP £13.65/Hr.