Hotel Receptionist

Merlin; Warwick; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Shop discount

Merlin Magic Pass

Cinema pricing

Job summary

Merlin's Warwick Castle is seeking a Hotel Receptionist to join our Accommodation Team. You will assist guests from arrival to departure, handle check-in/check-out, provide information on rooms, facilities and services, and ensure a welcoming, efficient service across all channels.

This seasonal role offers varied shifts (7am-3pm, 11am-7pm, 3pm-11pm) over a 5-day week including weekends and bank holidays. You may help resolve guest issues, support site safety procedures, and report to Hotel Duty

Qualifications

• Excellent customer service and attention to detail.
• Passion for the castle and guests.
• Great organisational skills.
• A friendly and welcoming personality.
• Strong communicator.
• Confident using computer systems.

Responsibilities

• Assist guests from arrival to departure, including information provision and check-in/check-out.
• Maintain knowledge of room types, facilities and locations within the hotels.
• Resolve guest issues and escalate to Hotel Duty Manager as needed.
• Support in site safety procedures and evacuations if required.

Skills

Excellent customer service

Attention to detail

Passion for the castle

Organisational skills

Friendly welcoming personality

Strong communicator

Confident using computer systems

Job description

What you'll bring to the team

We have an additional opening for a Hotel Receptionist to join our, Accommodation Team here at Warwick Castle, the UK’s most exciting Castle!

Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We have our exclusive suites hidden within the castles 14th century towers to the magical Knights Village lodges as well as glamping tents.

Reporting to the Hotel Duty Managers, you the Hotel Receptionist will assist the team in ensuring the friendly and efficient services from arrival and departure of our guests.

In this Hotel Receptionist position, you will find no two days are the same. From providing guests with information needed throughout their stay, to helping guests check in and check out, you’ll be trained to have good working knowledge of room types, facilities, and locations within the hotels.

You will be on have to help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Duty Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.

This is a Seasonal position, offering varied shift Patterns 7am-3pm, 11am-7pm, 3pm-11pm, working a 5 day week which will include weekends and bank holidays.

Qualifications & Experience

• Excellent Customer Service and attention to detail
• Passion for the castle & guests
• Great organisational skills
• A friendly and welcoming personality
• Strong communicator
• Confident using computer systems

Benefits

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range

GBP £12.81/Hr.