Casino Guest Experience Host

Grosvenor Casinos; Greater London; Sur place; GBP 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Transport links

Free team meals

Overtime premium

Long service awards

Venue discounts

Résumé du poste

Grosvenor Casinos in London is hiring a Customer Service Host to greet guests, ensure a welcoming gaming floor, and deliver memorable experiences.

You'll engage with customers, answer queries, and collaborate with teams to maintain high service standards across 24/7 operations. This role offers vibrant venues, progression opportunities within Grosvenor Casinos and The Rank Group, with extra rewards for flexible hours.

Qualifications

• Experience in hospitality and frontline customer service.
• Strong interpersonal and communication skills.
• Ability to maintain high service standards in a busy environment.
• Willingness to work flexible hours, including nights/weekends.

Responsabilités

• Greet and assist guests, ensuring a welcoming gaming floor.
• Respond to inquiries and resolve issues to guest satisfaction.
• Collaborate with team to deliver consistent, high-quality service.

Connaissances

Hospitality experience

Customer service

Team player

Flexibility

Description du poste

Grosvenor Casinos in London is hiring a Customer Service Host to greet guests, ensure a welcoming gaming floor, and deliver memorable experiences.

You'll engage with customers, answer queries, and collaborate with teams to maintain high service standards across 24/7 operations. This role offers vibrant venues, progression opportunities within Grosvenor Casinos and The Rank Group, with extra rewards for flexible hours.