Reception & Guest Experience Host – 24/7 Casino

Grosvenor Casinos; Southend-on-Sea; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Excellent public transport links

Team social events

Progression opportunities

Discount and savings platform

Positive work culture

Job summary

Grosvenor Southend is seeking a friendly Receptionist to welcome guests, answer queries and help create a memorable casino visit. You will be the first point of contact, delivering high-quality service in a lively, 24/7 casino environment.

Applicants should be 18+, eligible to work in the UK, and capable of evening and weekend shifts. The role offers opportunities for progression within Grosvenor Casinos and The Rank Group.

Qualifications

• Experience in hospitality/guest-facing roles.
• Strong customer service and communication skills.
• Able to create a welcoming, engaging guest experience.
• Able to maintain professional appearance and conduct.

Responsibilities

• Set the tone for guests as they enter Grosvenor Southend.
• Greet guests warmly and manage the reception area with energy.
• Create a memorable, engaging atmosphere and assist guests as needed.
• Support a high-standard guest experience in a 24/7 casino environment.

Skills

Hospitality experience

Customer service

Reception skills

Communication skills

Job description

Grosvenor Southend is seeking a friendly Receptionist to welcome guests, answer queries and help create a memorable casino visit. You will be the first point of contact, delivering high-quality service in a lively, 24/7 casino environment.

Applicants should be 18+, eligible to work in the UK, and capable of evening and weekend shifts. The role offers opportunities for progression within Grosvenor Casinos and The Rank Group.