Customer Service Host

Grosvenor Casinos; Greater London; In loco; GBP 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Transport links

Free team meals

Overtime premium

Long service awards

Venue discounts

Descrizione del lavoro

Grosvenor Casinos in London is hiring a Customer Service Host to greet guests, ensure a welcoming gaming floor, and deliver memorable experiences.

You'll engage with customers, answer queries, and collaborate with teams to maintain high service standards across 24/7 operations. This role offers vibrant venues, progression opportunities within Grosvenor Casinos and The Rank Group, with extra rewards for flexible hours.

Competenze

• Experience in hospitality and frontline customer service.
• Strong interpersonal and communication skills.
• Ability to maintain high service standards in a busy environment.
• Willingness to work flexible hours, including nights/weekends.

Mansioni

• Greet and assist guests, ensuring a welcoming gaming floor.
• Respond to inquiries and resolve issues to guest satisfaction.
• Collaborate with team to deliver consistent, high-quality service.

Conoscenze

Hospitality experience

Customer service

Team player

Flexibility

Descrizione del lavoro

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About The Victoria Casino

The Vic is Grosvenor’s flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent. Join a world class team where ambition is nurtured, skills grow fast, and professionals become the best in their field.

Site-Specific Benefits

• Great access and perks: excellent transport links; including the Elizabeth line, plus subsidised parking for ease and flexibility.
• Free team meals every shift, keeping you fuelled and focused.
• Enhanced pay rewards, including premium rates for unsociable hours and 1.5x overtime after 40 hours.
• Celebration and recognition culture with long service awards and exciting reward programmes.
• Paid breaks and fully funded team building events, plus exclusive discounts across all Grosvenor venues.

As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor.

Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Skills & Experience Needed

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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