Credit Controller: Cash Flow Champion (Onsite in Manchester)

The Portfolio Group; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

The Portfolio Group in Manchester is seeking a confident Credit Controller to join a fast-paced, supportive team. The role covers daily collection activity, owning a portfolio, speaking with customers about payments and arrears, and maximizing cash collection, with 5 days on site and a salary of £25k-£28k DOE.

You will collaborate with colleagues across the business, monitor aged debt, achieve KPIs, and contribute to improving the credit function's overall performance.

Qualifications

• Experience in Credit Control, Collections or customer-facing roles is preferred.
• Strong communicator with negotiation and influencing skills.
• Reliable, punctual and able to maintain high standards under pressure.

Responsibilities

• Manage your own daily collection schedule and meet individual targets.
• Make outbound collection calls as the primary contact channel.
• Work towards KPIs and SLAs across cash collection and customer contact.
• Manage outstanding balances and support arrears rescheduling.
• Monitor account activity and aging, identify trends and take action.
• Escalate complex queries for additional support.
• Build strong relationships with internal stakeholders for fast issue resolution.
• Contribute to a positive team environment and help colleagues.
• Identify areas for additional training or coaching.
• Keep up with activity levels: calls, time, and email queues.

Skills

Credit Control

Collections

Customer Service

Negotiation

Communication

Account management

Time management

Job description

The Portfolio Group in Manchester is seeking a confident Credit Controller to join a fast-paced, supportive team. The role covers daily collection activity, owning a portfolio, speaking with customers about payments and arrears, and maximizing cash collection, with 5 days on site and a salary of £25k-£28k DOE.

You will collaborate with colleagues across the business, monitor aged debt, achieve KPIs, and contribute to improving the credit function's overall performance.