Case Manager – National

Sport Resolutions UK; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sport Resolutions UK is seeking a Case Manager to join their National case management team. This role involves managing enquiries and cases related to sports disciplinary procedures and anti-doping violations. The successful candidate will have strong customer service skills, an undergraduate degree, and a passion for sport, ensuring that all cases are handled with integrity and professionalism.

Qualifications

• Experience in the administration of complex casework.
• Ability to handle confidential information professionally.
• Interest and enthusiasm for sport.

Responsibilities

• Manage enquiries, cases, and independent reviews.
• Administer hearings for potential rule violations.
• Ensure matters are managed fairly and efficiently.

Skills

Customer Service

Communication

Attention to Detail

Integrity

Teamwork

Education

Undergraduate Degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Role Benefits About Us The Process Apply Now

About the Role

Sport Resolutions has an exciting opportunity for an individual to join its passionate and experienced National case management team to assist with the administration of domestic matters including football disciplinary procedures, Olympic and Paralympic disputes, and anti-doping rule violations.

The Case Manager will manage enquiries, cases and independent reviews, appointing panel members as required. Sport Resolutions has contracts with the English Football League and The Football Association to administer hearings for potential rule violations including those related to discipline and financial breaches. The Case Manager will play a vital role in ensuring such matters are managed fairly, efficiently, and cost-effectively.

The successful applicant may also be required to administer matters related to anti-doping rule violations, ethics and integrity related matters, mediations and independent reviews, as directed by the Senior Case Managers and the Head of Case Management.

Suitable applicants will have experience of working in a legal environment, excellent customer service skills, and a passion for sport and integrity. The successful applicant will have the ability to handle confidential information in a discreet and professional manner and will have experience of using Microsoft applications. A high level of oral and written communication skills is required, along with first-rate attention to detail.

Sport Resolutions values its staff extremely highly, with opportunities to develop skills and knowledge both internally and through the support of continued professional development.

The Role Profile for this position can be downloaded from the Related Documents on the right of this page.

Location

Sport Resolutions’ office is located at St Paul’s, London.

Employees are currently required to work in the office a minimum of eight days per month and should be based within the United Kingdom. Applicants should have the right to work in the UK or be eligible to immediately apply and obtain a work visa upon receiving any job offer, with no sponsorship required.

Person Specification

Essential

• An undergraduate degree.
• Experience of the administration of complex casework.
• Excellent customer service skills in dealing with a wide range of service users including national governing bodies, athletes and their professional advisers.
• Good communication skills (both oral and written).
• Ability to remain calm under pressure.
• Ability to work accurately, as part of a team and individually, paying great attention to detail.
• Ability to handle confidential information regarding case records in a discreet and professional manner.
• Experience in using Windows-based software applications, including Microsoft Word, Outlook and Excel and of using case management software.
• An interest and enthusiasm for sport.
• Total integrity.

Desirable

• A legal qualification or experience of working in a legal environment.
• Familiarity with court and/or tribunal procedures.
• Experience of mediation and/or arbitration.
• Project or programme management skills and experience.
• A good knowledge and/or experience of the structure of sport in the UK, in particular the governing body sector.
• Knowledge of data protection principles.

Related Documents

• Role Profile Role Profile