Case Management & Customer Support Specialist (Hybrid)

Hologic, Inc.; Greater Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Insurance

Job summary

Hologic, a global leader in women's health and medical technology, seeks an Administrator to join the EMEA Case Management team in Manchester on a 12-month FTC. Hybrid working, supportive team, and a focus on streamlining service processes.

You will handle case management communications, coordinating with service departments, preparing quotes and invoices, and ensuring customer satisfaction with excellent MS Office and ERP familiarity.

Qualifications

• Proficient in MS Office and basic ERP software.
• Excellent time management and strong organization.
• Customer service oriented with problem-solving skills.
• Fluent English required.
• Familiarity with Service Operations and ISO 9001 is a plus.

Responsibilities

• Coordinate internal/external communications after equipment transactions.
• Liaise with service departments to resolve issues.
• Respond promptly to emails, voicemails, and calls.
• Work with team leader to resolve inquiries and complaints.
• Prepare pricing quotes and invoices for customers.
• Support meetings and coordinate tools and communications to optimize the work environment.

Skills

MS Office

Time management

Organizational skills

Customer service

English fluency

ISO 9001 knowledge

Tools

ERP software

Job description

Hologic, a global leader in women's health and medical technology, seeks an Administrator to join the EMEA Case Management team in Manchester on a 12-month FTC. Hybrid working, supportive team, and a focus on streamlining service processes.

You will handle case management communications, coordinating with service departments, preparing quotes and invoices, and ensuring customer satisfaction with excellent MS Office and ERP familiarity.