Service and Customer Support Administrator – 12 month FTC

Hologic, Inc.; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Insurance

Job summary

Hologic, Inc. in Manchester is seeking a Service and Customer Support Administrator on a 12-month fixed-term contract. This role sits in the EMEA Case Management team, supporting service operations and customer communications with a strong emphasis on accuracy and timely responses.

You will coordinate case activities, liaise with internal departments, handle inquiries, prepare quotes, and assist with invoicing. Hybrid working arrangement in Manchester. English fluency is essential.

Qualifications

• Excellent Microsoft Office skills and basic knowledge of ERP user programs.
• Time Management, organizational skills and great attention to detail.
• Customer service skills - problem solving abilities.
• Fluency in English is essential.
• Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous.

Responsibilities

• Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
• Liaise with internal Service departments to resolve customer issues
• Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
• Work closely with the Team leader to solve customer inquiries/complaints
• Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
• Invoice preparation - compile and create invoices
• Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

Skills

MS Office

ERP basics

Time management

Detail-oriented

Customer service

English fluency

Job description

Service and Customer Support Administrator – 12 month FTC

Role location – Manchester, UK (hybrid working)

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for a talented Administrator to join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.

KEY RESPONSIBILITIES

• Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
• Liaise with internal Service departments to resolve customer issues
• Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
• Work closely with the Team leader to solve customer inquiries/complaints
• Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
• Invoice preparation - compile and create invoices
• Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

KNOWLEDGE, SKILLS AND EXPERIENCE

• Excellent Microsoft Office skills and basic knowledge of ERP user programs
• Time Management, organizational skills and great attention to detail
• Customer service skills - problem solving abilities
• Fluency in English is essential
• Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous

Why join Hologic?

Join Hologic and become part of a global women’s health and medical technology leader where your work has real purpose: helping enable healthier lives everywhere, every day. You’ll be part of a supportive, collaborative team, with the opportunity to make a meaningful impact while delivering outstanding service to customers who rely on us.

Salary: £28,000 – 35,000 gross per year

The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances