Service Operations & Customer Support Coordinator

Hologic, Inc.; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Insurance

Job summary

Hologic, Inc. in Manchester is seeking a Service and Customer Support Administrator on a 12-month fixed-term contract. This role sits in the EMEA Case Management team, supporting service operations and customer communications with a strong emphasis on accuracy and timely responses.

You will coordinate case activities, liaise with internal departments, handle inquiries, prepare quotes, and assist with invoicing. Hybrid working arrangement in Manchester. English fluency is essential.

Qualifications

• Excellent Microsoft Office skills and basic knowledge of ERP user programs.
• Time Management, organizational skills and great attention to detail.
• Customer service skills - problem solving abilities.
• Fluency in English is essential.
• Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous.

Responsibilities

• Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
• Liaise with internal Service departments to resolve customer issues
• Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
• Work closely with the Team leader to solve customer inquiries/complaints
• Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
• Invoice preparation - compile and create invoices
• Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

Skills

MS Office

ERP basics

Time management

Detail-oriented

Customer service

English fluency

Job description

Hologic, Inc. in Manchester is seeking a Service and Customer Support Administrator on a 12-month fixed-term contract. This role sits in the EMEA Case Management team, supporting service operations and customer communications with a strong emphasis on accuracy and timely responses.

You will coordinate case activities, liaise with internal departments, handle inquiries, prepare quotes, and assist with invoicing. Hybrid working arrangement in Manchester. English fluency is essential.