Prison Offender Manager

Serco; Doncaster; On-site; GBP 30,037 - 36,712; Full time

Benefits offered by this job

Corporate benefits package

Blue-light discounts

Continuous professional development opportunities

Free on-site parking

Use of on-site gym

Job summary

A leading public service provider in Doncaster is seeking a Prison Offender Manager to deliver high-quality offender management at HMP Doncaster. The role involves providing guidance and support to offenders, ensuring they achieve their sentence plan objectives, and maintaining strong professional relationships. The ideal candidate will possess strong administrative skills, excellent communication abilities, and relevant qualifications. A commitment to professional development and a supportive work environment is also a key focus of this role.

Qualifications

• Experience working in a busy office or operational environment.
• Ability to prioritise and meet deadlines.
• Understanding of Offender Management Unit operations is desirable.

Responsibilities

• Provide guidance and support to offenders to achieve their sentence plan objectives.
• Complete OASys assessments and case notes within required timelines.
• Attend and contribute to multidisciplinary reviews and public protection processes.

Skills

Strong administrative skills

Excellent verbal and written communication skills

Competence with Microsoft Word and Excel

Ability to manage caseloads

Ability to motivate and engage individuals

Education

GCSEs in English and Mathematics

Job description

Join to apply for the Prison Offender Manager role at Serco

Permanent, Full Time

£33,375 per annum + Corporate Benefits Package

HMP Doncaster is a Category B local resettlement prison situated in South Yorkshire, housing a male population of up to 1,145 individuals, approximately 200 of whom are young offenders aged 18‑20. We are committed to creating a safe, secure and rehabilitative environment where positive change is encouraged and supported. Our workforce plays a crucial role in delivering high‑quality offender management that reduces reoffending and supports safer communities.

Key Responsibilities

• Provide day‑to‑day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
• Maintain regular face‑to‑face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
• Support the maintenance and development of positive family and community ties as part of reducing reoffending.
• Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
• Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
• Complete high‑quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
• Deliver one‑to‑one rehabilitative work as specified in the sentence plan.
• Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
• Prepare written contributions and attend parole hearings, providing clear and factual information.
• Work effectively within the OMU as part of a professional, collaborative team at HMP Doncaster.
• Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
• Comply with all relevant PSIs, policies and Serco procedures.
• Take ownership of professional development, completing mandatory training and ongoing learning requirements.
• Provide flexible support across all OMU functions, undertaking reasonable duties as required to support operational needs.

Essential Skills And Experience

• Strong administrative skills and experience working in a busy office or operational environment.
• Excellent verbal and written communication skills.
• Competence with Microsoft Word and Excel.
• GCSEs (or equivalent) in English and Mathematics.
• Ability to manage caseloads, prioritise and meet deadlines.
• Ability to motivate and engage individuals while maintaining professional boundaries.

Desirable Skills And Experience

• Understanding of Offender Management Unit operations or the OMiC model.
• Experience working with offenders, vulnerable groups or in a criminal justice setting.
• Degree in Criminal Justice, Psychology or a related field.

Benefits

• Blue‑light discounts
• Opportunities to gain additional qualifications
• Continuous professional development opportunities
• Opportunities to participate in an overtime scheme
• A company passionate about diversity and inclusion
• Free on‑site parking
• Use of on‑site gym
• Subsidised meals
• Up to 6% contributory pension scheme
• Serco benefits package – includes cinema, Merlin Entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
• Employee Assistance Programme
• A safe and supportive culture

About Serco

At Serco we deliver essential public services around the world, including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our global employee networks: SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and Serco@In (LGBT). We are proudly Disability‑Confident and Gold Inclusive Employer.

Apply

Please click on the apply button to complete your application. We receive a large volume of applications, so please apply promptly to avoid disappointment. We are committed to building a diverse and inclusive organisation, making reasonable adjustments, and encouraging applications from a diverse candidate pool. For help with your application please contact 0345 010 4000. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and security clearance required). Contact our recruitment team at 0345 010 4000 to discuss.