Prison Offender Manager

Serco Limited; Stafford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Internal training & development

Wellbeing support & health line

Employee discounts

Volunteer day

Inclusion networks

Job summary

Serco Limited is seeking a Prison Offender Manager at HMP Dovegate in Staffordshire to support offenders through their custodial journey. You will build trusted relationships, coordinate access to rehabilitation programmes and help achieve sentence plan objectives, contributing to safer communities and positive futures.

The role requires strong communication, organisational skills, and the ability to manage multiple priorities in a regulated environment.

Qualifications

• Experience in a busy administrative or operational environment.
• Strong written and verbal communication skills.
• Good knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics or equivalent.
• Ability to manage competing priorities, meet deadlines and stay accurate.
• Understanding of offender management or experience with offenders is advantageous.

Responsibilities

• Provide advice, guidance and support to offenders to help achieve objectives.
• Build professional relationships with offenders, Community Offender Managers and stakeholders.
• Coordinate access to interventions and programmes within sentence plans.
• Complete assessments, reports and risk management documentation on time.
• Prepare for and attend multidisciplinary reviews, parole hearings and case discussions.
• Collaborate with colleagues and external agencies to reduce reoffending.

Skills

Written communication

Verbal communication

Microsoft Word

Microsoft Excel

Time management

Education

GCSEs in English and Mathematics

Tools

Microsoft Word

Microsoft Excel

Job description

Prison Offender Manager

Location: HMP Dovegate, Staffordshire, ST14 8XR
Salary: Salary £33,262 per annum plus excellent benefits
Schedule: Full-time, 40 hours per week, Monday -Friday 8am -4.30pm, flexibility to meet the needs of the business.

Ready to impact a better future?

As a Prison Offender Manager within our Justice and Immigration team, you'll play a vital role in supporting individuals throughout their custodial journey. Working closely with offenders, colleagues and external agencies, you'll help people engage with rehabilitation programmes, achieve sentence plan objectives and take positive steps towards a successful future.

Our work touches lives every day. In this role, you'll build trusted professional relationships that encourage change, reduce the risk of reoffending and support safer communities. Your work has purpose, creating a positive impact for individuals, families and society while helping to impact a better future.

What you'll do as a Prison Offender Manager

• Provide advice, guidance and support to offenders throughout their sentence, helping them work towards agreed objectives.
• Build positive and professional relationships with offenders, Community Offender Managers and other stakeholders.
• Coordinate access to interventions, activities and programmes identified within sentence plans.
• Complete assessments, reports and risk management documentation accurately and within required timescales.
• Prepare for and attend multidisciplinary reviews, parole hearings and case discussions as required.
• Work collaboratively with colleagues and external agencies to create impactful solutions that support rehabilitation and reduce reoffending.

Does this sound like you?

• Experience working in a busy administrative or operational environment.
• Strong written and verbal communication skills, with the ability to build trust and maintain professional relationships.
• Good working knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics, or equivalent qualifications.
• Able to manage competing priorities, work to deadlines and maintain accuracy in a regulated environment.
• Understanding of offender management or previous experience working with offenders would be advantageous.

What we offer:

• 25 days plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let's impact a better future, together.