Hybrid Administrative Coordinator for Case Support

Active Care Group; Newmarket; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Anglia Case Management is seeking an organised administrator to provide high-quality support to our Case Managers and team in Newmarket, Suffolk. You will manage documentation, correspondence and day-to-day administration, helping us deliver effective services for clients with complex needs.

This full-time role (37.5 hours) offers hybrid working. You will coordinate diaries, maintain client records, prepare letters and reports, and help improve administrative processes while working with

Qualifications

• 2 years' experience in an administrative role within a busy office environment
• Excellent written and verbal communication skills
• Strong typing skills with high accuracy and attention to detail
• Good working knowledge of Microsoft Word, Excel and Outlook
• Experience using databases or CRM systems
• Strong organisational and time-management skills
• Ability to prioritise effectively and meet deadlines
• Confident working independently and using initiative
• Proactive, flexible and adaptable approach
• Strong teamwork and relationship-building skills
• Desirable payroll experience
• Experience handling sensitive or confidential information would be desirable.

Responsibilities

• Providing accurate administrative and typing support, including preparing letters, reports, client records and correspondence
• Managing incoming and outgoing correspondence
• Coordinating diaries, appointments and meetings
• Maintaining accurate client records and filing systems
• Responding professionally to telephone calls and enquiries
• Creating and maintaining databases, spreadsheets and administrative records
• Formatting reports and documentation to a high professional standard
• Handling sensitive and confidential information appropriately
• Supporting staff rotas, training and onboarding activities where required
• Working closely with colleagues and managers across the organisation
• Helping identify ways to improve administrative processes and efficiency

Skills

Strong communication

Attention to detail

Time management

Teamwork

Independent working

Proactive

Tools

Microsoft Word

Excel

Outlook

CRM systems

Job description

Anglia Case Management is seeking an organised administrator to provide high-quality support to our Case Managers and team in Newmarket, Suffolk. You will manage documentation, correspondence and day-to-day administration, helping us deliver effective services for clients with complex needs.

This full-time role (37.5 hours) offers hybrid working. You will coordinate diaries, maintain client records, prepare letters and reports, and help improve administrative processes while working with