Impactful Offender Management Administrator

Allscreens Nationwide Ltd; Leicester; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Pension: Up to 6% contributory pension

Training and development

Health and wellbeing

Discounts

Employee networks

Job summary

Serco Limited is hiring a Case Management Administrator to support the Offender Management Unit at HMP Fosse Way, Leicester. The role emphasises accurate records, confidentiality, and coordination with prison staff and external agencies.

You will handle clerical tasks, data entry, and reporting while ensuring compliance with PSI guidelines and data protection requirements. The position offers full-time hours and a structured development path.

Qualifications

• GCSEs (or equivalent) in English and Mathematics.
• Excellent administrative skills and experience in a busy office.
• Strong written and verbal communication skills.
• Ability to work in a team and manage competing priorities.
• Professional approach to handling sensitive information.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on computer and local systems.
• Support transfers, receptions, discharges and licence production with managers.
• Communicate with internal teams and external agencies (Police, Probation, Courts).
• Ensure documentation is secure and confidential at all times.
• Produce reports and maintain audit trails of actions taken.
• File, archive and manage prisoner records per security/data rules.
• Support sentence planning, parole, categorisation and release processes per PSI.
• Demonstrate flexibility by supporting different OMU functions.

Skills

Administrative skills

Communication

Attention to detail

Prioritisation

Confidential handling

Education

GCSEs English and Mathematics

Tools

Microsoft Word

Excel

Job description

Serco Limited is hiring a Case Management Administrator to support the Offender Management Unit at HMP Fosse Way, Leicester. The role emphasises accurate records, confidentiality, and coordination with prison staff and external agencies.

You will handle clerical tasks, data entry, and reporting while ensuring compliance with PSI guidelines and data protection requirements. The position offers full-time hours and a structured development path.