Operational Support officer

Brook Street; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street in London is seeking an Administrative Officer (AO) to support court and tribunal operations. This office-based role covers 37 hours per week, with some ad hoc travel to assist other local offices. Salary is pay: £13.36 per hour.

You will prepare papers, manage records, provide front-of-house support, handle enquiries, and ensure documents meet guidelines. The role emphasizes accuracy, customer service, and teamwork in a busy public-sector setting.

Qualifications

• Strong administration skills and an organised approach to managing multiple tasks and deadlines.
• Excellent customer service mindset—clear, courteous communication and a focus on doing things right the first time.
• Confidence using processes and guidelines, discretion, and initiative to improve workflow.
• Accuracy and attention to detail when preparing documents and updating records.
• Team-oriented attitude and ability to problem-solve and contribute to improvements.
• Professional communication skills when dealing with the public and court/tribunal stakeholders.

Responsibilities

• Preparing papers, files, and documentation for court, tribunals, hearings and meetings.
• Producing court/tribunal documents, letters, minutes, notes, reports and submissions (guidelines).
• Managing admin tasks such as photocopying, filing, post opening and dispatch.
• Creating and updating records on an in-house system with accuracy.
• Booking and organising meeting rooms, agendas, joining instructions and handouts.
• Supporting clerking hearings and keeping materials up to date.
• Handling counter enquiries face to face, and via post or telephone.
• Serving court documents to relevant parties and scheduling processes.
• Assisting with processing casework admin and verifying results.
• Carrying out checks against criteria and procedures and cross-checking colleagues' work.
• Assisting with basic statistical reporting and straightforward financial/admin processing.
• Delivering helpful, prompt customer service to the public, users and stakeholders.
• Providing ad hoc support to other local offices as required.

Skills

Strong administration

Organised multi-tasking

Customer service mindset

Clear communication

Discretion and initiative

Attention to detail

Job description

Administrative Officer (AO) - Operational Support

Location: London (E14 2BE)

Additional information:

• Office-based role, Monday to Friday, 37 hours per week
• Some travel may be required on an ad hoc basis to support other local offices

pay :£13.36ph

If you enjoy varied administrative work, taking pride in getting things "right first time", and supporting people who need clear guidance, this role could be a great fit. Our Client is hiring an AO to help keep the courts and tribunals running smoothly-supporting case progression, providing front-of-house help, and keeping documentation and records accurate.

What you'll be doing:

• Preparing papers, files, and documentation for court, tribunals, hearings and meetings
• Producing court/tribunal documents, including standard letters, correspondence, minutes, notes, reports and submissions (following guidelines)
• Managing key admin tasks such as photocopying, filing, post opening and dispatch
• Creating, updating and inputting records on an in-house computer system, ensuring accuracy and currency
• Booking and organising meeting rooms, preparing agendas, joining instructions and handouts
• Supporting operational delivery tasks such as clerking hearings and helping ensure papers and materials are up to date
• Handling counter enquiries face to face, plus written and telephone enquiries
• Contacting relevant parties to schedule and serve court documents (including using chip and pin where required)
• Assisting with processing casework admin such as court orders, claims, fines and fees and accurate court results
• Carrying out checking and verification against criteria and procedures, including cross-checking colleagues' work where needed
• Assisting with basic statistical reporting and straightforward financial/admin processing when required
• Delivering helpful, prompt, polite customer service to the public, court/tribunal users and internal stakeholders
• Working flexibly within the team, including ad hoc support at other local offices when required

What you'll bring:

• Strong administration skills and an organised approach to managing multiple tasks and deadlines
• Excellent customer service mindset-clear, courteous communication and a focus on doing things correctly the first time
• Confidence using processes and guidelines, with the ability to use discretion and initiative to keep work improving
• Accuracy and attention to detail when preparing documents, updating records and checking information
• A team-oriented attitude, with the ability to problem-solve and contribute to continuous improvement activities
• Professional communication skills when dealing with the public and court/tribunal stakeholders

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.