Cargo Receptionist-UK

Swissport; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Swissport at Stansted Airport seeks a proactive receptionist to be the first point of contact for visitors at the cargo station. You will manage inquiries, support administration, and help maintain orderly reception operations.

The role is full-time with a 4 on/4 off late shift pattern (18:45 to 06:00). Interviews are by invitation only and conducted in person at Stansted.

Qualifications

• At least three GCSEs or equivalent.
• Ability to speak and understand the English language.
• Flexibility to work a variety of shifts (days, evenings, nights, weekends, and holidays).
• Ability to travel to the airport when public transport is unavailable.
• Excellent written and verbal communication skills.
• IT literate and able to learn airline-specific computer systems.
• Ability to follow processes and procedures with a flexible approach.
• Willingness to work in inclement weather if required.
• Previous experience in an aviation environment is desirable.

Responsibilities

• Deal with customers face-to-face and on the phone.
• Cash invoicing.
• Data entry into Excel spreadsheets and internal systems.
• Process documents for deliveries and collection.
• Greet clients and visitors, sort post, file, etc.

Skills

Customer service

Communication skills

Self-motivated

Independent work

Flexibility

Attention to detail

Education

GCSEs or equivalent

Tools

Excel

Airport systems

Job description

Job Summary

This Nights role is based at STANSTED Airport. You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.

The position is fulltime ( working 4 on / 4 off late shifts. ) ( 18:45pm to 06:00am).

Interviews will only take place in person (Invite only basis).

Responsibilities

Day to day you will be responsible for:

• Dealing with customers, both face to face and on the phone
• Cash Invoicing
• Data entry into Excel Spreadsheets & internal systems
• Processing documents for deliveries and collection
• Greeting clients and visitors, sorting post, filing etc.
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Operate any necessary machinery

Qualifications

To be successful in this role you will need to be or have:

• In possession of at least three GCSE’s or equivalent
• Ability to speak and understand the English language
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Able to demonstrate good customer serviceCommitment to continuous improvement
• Self-motivated and able to work independently
• Previous experience working in an aviation environment is desired