Cargo Clerical Agent-UK

Swissport-8ea42602; Manchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Swissport Clerical Agent at Manchester Airport is seeking motivated individuals to support cargo operations. You will process import/export shipments, handle invoicing, assist with customs clearances and deliver strong customer service to stakeholders.

Shifts include days/nights on a rota basis, with weekends and bank holidays. Prior aviation experience is desirable and IT-literate candidates with good attention to detail will thrive in this role.

Qualifications

• GCSEs or equivalent required.
• Flexible to work days, evenings, nights, weekends and public holidays.
• Good command of spoken and written English.
• Excellent communication skills and ability to follow procedures.
• Ability to learn airline-specific computer systems.

Responsibilities

• Accept high value goods including special cargo when required.
• Greet clients and visitors, answer calls and respond to emails.
• Comply with legislation, airport security and SOPs.
• Perform basic warehouse and clerical duties as needed.
• Handle invoicing and processing of import/export movements.
• Assist with routine customs clearance tasks.
• Coordinate with warehouse to meet flight/truck deadlines.
• Support continuous improvement in processes.

Skills

Communication

Attention to detail

Customer service

IT literacy

Organisational skills

Education

GCSEs or equivalent

Tools

IT systems familiarity

Job description

Overview

Swissport Clerical Agent

Swissport Cargo based at Manchester Airport Pinfold Lane M90 5YFare seeking enthusiastic and dedicated team members to join our dynamic Cargo Operations team. In this vital clerical role, you will support the smooth running of our cargo function by processing import and export shipments, customs clearances, managing invoicing and providing essential customer service to Swissport stakeholders. You will work closely with our warehouse operations to ensure flights and trucks are processed on time ensuring a varied and engaging workday.

Shifts will include days and nights and will incorporate weekends and bank holidays on a rota basis.

Join us and be part of a global leader in aviation services, where your contributions will make a real difference.

Responsibilities

Day to day you will be responsible for:

• Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo
• Duties including but not limited to greeting clients and visitors, answering telephone queries and responding to emails
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Additional warehouse duties as required
• Basic Customs Clearance Process
• Invoicing
• Processing import and export trucks and flights to specific deadlines

Qualifications

To be successful in this role you will need to be or have:

• Have the ability to get to the World Freight Terminal by 07:00 and 19:00
• In possession of at least three GCSE’s or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self motivated and able to work independently
• Previous experience working in an aviation environment is desired
• Have good organisational skills and demonstrate excellent attention to detail