Cargo Administrator Stansted

Swissport International AG; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Swissport International AG at Stansted Airport is seeking a Night Receptionist to be the first point of contact for visitors to the cargo station. You will deliver professional, efficient service and provide essential local admin support in a busy airport environment.

The role is full-time, 4 on/4 off, with late shifts from 18:45 to 06:00. Interviews are by invite-only in person, and you will ensure visitor safety and smooth operations throughout each shift.

Qualifications

• GCSEs or equivalent required.
• Ability to speak and understand English.
• Flexible to work a variety of shifts (days, evenings, nights, weekends, holidays).
• Excellent written and verbal communication skills.
• IT literate and able to learn airline systems.
• Ability to follow processes and procedures with flexibility.
• Willingness to work in inclement weather if required.
• Strong customer service mindset.
• Self-motivated and able to work independently.
• Previous aviation environment experience is preferred.

Responsibilities

• Deal with customers face-to-face and on the phone.
• Cash invoicing.
• Data entry into Excel and internal systems.
• Process documents for deliveries and collection.
• Greet clients and visitors and sort post.

Skills

Customer service

Communication

IT literacy

Adaptability

Attention to detail

Education

GCSEs or equivalent

Tools

Excel

Job description

Overview

Job Summary

This Nights role is based at STANSTED Airport

You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.

The position is fulltime (working 4 on / 4 off late shifts.) (18:45pm to 06:00am)

Interviews will only take place in person (Invite only basis)

Responsibilities

Day to day you will be responsible for:

• Dealing with customers, both face to face and on the phone
• Cash Invoicing
• Data entry into Excel Spreadsheets & internal systems
• Processing documents for deliveries and collection
• Greeting clients and visitors, sorting post, filing etc.
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Operate any necessary machinery

Qualifications

To be successfulin this role you will need to be or have:

• In possession of at least three GCSE’s or equivalent
• Ability to speak and understand the English language
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to travel to the airport at times where public transport is not availableExcellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Previous experience working in an aviation environment is desired