Carer Support Navigator — Hybrid (21h)

Durham County Carers; North East; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Hybrid working

Travel across County Durham and Dar l[

Job summary

Durham County Carers is seeking a Carer Support Coordinator to join the County Durham team. The role will deliver information and support to Carers through telephone, online, and face-to-face appointments in homes and community venues, using a solution‑focused approach to empower Carers towards informed choices and better health and wellbeing.

You will manage your own caseload, assist with NHS Carer Break funding applications, signpost to relevant organisations, and work with local partners to

Qualifications

• Experience delivering information, support, and advice to Carers via multiple channels.
• Ability to conduct assessments and use outcome tools.
• Knowledge of NHS Carer Break funding criteria and application processes.

Responsibilities

• Deliver information, support, and advice to Carers through telephone, in-person meetings, email, documents, and virtual platforms.
• Provide individualized support and conduct Carers assessments using appropriate tools.
• Inform Carers about NHS Carer Break funding and assist with applications where eligible.
• Manage your caseload and maintain up-to-date records using Charitylog.
• Refer Carers to Social Care Direct and other relevant organisations as needed.
• Identify hidden Carers by connecting with GP surgeries and local services.
• Help Carers access welfare benefits and assist with form filling.
• Support Carers with grants and bursaries for essential items where needed.
• Keep informed about welfare benefits, Carer policies, and service provisions.
• Collaborate with other Carer Support Coordinators to share knowledge.
• Attend meetings, trainings, and events as required.

Skills

Information & Support

One-on-One Support

Welfare Benefits Advice

NHS Funding Knowledge

Caseload Management

Signposting & Referrals

Community Outreach

Grants & Bursaries

Team Collaboration

Meetings & Training

Job description

Durham County Carers is seeking a Carer Support Coordinator to join the County Durham team. The role will deliver information and support to Carers through telephone, online, and face-to-face appointments in homes and community venues, using a solution‑focused approach to empower Carers towards informed choices and better health and wellbeing.

You will manage your own caseload, assist with NHS Carer Break funding applications, signpost to relevant organisations, and work with local partners to