Carer Support Coordinator (21 hours per week)

Durham County Carers; North East; Hybrid; GBP 16,000 - 26,000; Part time

Benefits offered by this job

Hybrid working

Travel across County Durham and Dar l[

Job summary

Durham County Carers is seeking a Carer Support Coordinator to join the County Durham team. The role will deliver information and support to Carers through telephone, online, and face-to-face appointments in homes and community venues, using a solution‑focused approach to empower Carers towards informed choices and better health and wellbeing.

You will manage your own caseload, assist with NHS Carer Break funding applications, signpost to relevant organisations, and work with local partners to

Qualifications

• Experience delivering information, support, and advice to Carers via multiple channels.
• Ability to conduct assessments and use outcome tools.
• Knowledge of NHS Carer Break funding criteria and application processes.

Responsibilities

• Deliver information, support, and advice to Carers through telephone, in-person meetings, email, documents, and virtual platforms.
• Provide individualized support and conduct Carers assessments using appropriate tools.
• Inform Carers about NHS Carer Break funding and assist with applications where eligible.
• Manage your caseload and maintain up-to-date records using Charitylog.
• Refer Carers to Social Care Direct and other relevant organisations as needed.
• Identify hidden Carers by connecting with GP surgeries and local services.
• Help Carers access welfare benefits and assist with form filling.
• Support Carers with grants and bursaries for essential items where needed.
• Keep informed about welfare benefits, Carer policies, and service provisions.
• Collaborate with other Carer Support Coordinators to share knowledge.
• Attend meetings, trainings, and events as required.

Skills

Information & Support

One-on-One Support

Welfare Benefits Advice

NHS Funding Knowledge

Caseload Management

Signposting & Referrals

Community Outreach

Grants & Bursaries

Team Collaboration

Meetings & Training

Job description

We have an exciting opportunity for a Carer Support Coordinator to join our County Durham team.

21 hours per week | £26,439 per annum pro rata (actual £15,863) | One year fixed term contract | Hybrid Working

We are seeking a highly motivated individual with a passion for helping others and a solid understanding of the challenges faced by Carers. The successful candidate will deliver information and support to Carers through various channels, including telephone, online, and face-to-face appointments in their homes and community venues. You will provide support by working in a solution-focused manner that aims to empower Carers to make informed choices while enhancing their health and well-being. You will also work with organisations in your area to raise awareness of Carers and the challenges they face.

About the role

Main Tasks and Responsibilities:

• Information and Support: Deliver information, support, and advice to Carers via telephone, in-person meetings, email, written documents, and virtual platforms such as Teams or Zoom.
• One-on-One Support: Provide individualised support to Carers as needed and conduct support assessments for Carers accessing DCCS services using the Carers outcomes tool.
• NHS Carer Break Funding: Ensure Carers are informed about NHS Carer Break funding, its criteria, and assist in completing relevant application forms for those eligible.
• Caseload Management: Manage your own caseload, maintaining up-to-date records and monitoring as required using Charitylog.
• Referrals and signposting: Refer Carers to Social Care Direct for comprehensive Carer assessments when appropriate and direct Carers to relevant organizations that can offer additional assistance based on their individual needs.
• Identifying Hidden Carers: Connect with GP surgeries, social care services, libraries, and community services within the allocated area to identify hidden Carers and provide them with information about DCCS services.
• Welfare Benefits Support: Help Carers access appropriate welfare benefits to maximize their income and support their caring roles, including assistance with form filling.
• Grants and Bursaries: Support Carers in financial hardship with grants and bursaries for essential household items.
• Stay Informed: Keep up to date with changes in welfare benefits, Carer policies, and service provisions.
• Collaboration: Work collaboratively with fellow Carer Support Coordinators to share knowledge and skills.
• Meetings and Training: Attend meetings, training sessions, and events as required.

The details

Job title: Carer Support Coordinator
Hours: 21 hours per week
Salary: £26,439 per annum pro rata (Actual £15,863)
Location: Hybrid working across our DCCS offices, with travel across County Durham and Darlington as required.

Closing date: Friday 13th November 2026 (5pm)
Interview date: TBC

A full driving licence and access to a car are essential for this role.