Carer Support Coordinator

VOLUNTARY ORGANISATIONS' NETWORK NORTH EAST; North East; On-site; GBP 22,000 - 31,000; Part time

Job summary

Durham County Carers Support is seeking a Carer Support Coordinator to provide information, advice and practical support to unpaid carers in County Durham. The role involves flexible multi-channel contact, one-to-one support, and completing initial registrations and assessments.

The post requires a driving license and a DBS check, with 21 hours per week and a salary of £26,439 per annum (pro rata; £15,863 actual). It is a 1-year fixed-term position based in County Durham.

Responsibilities

• Provide information, advice and support to carers by telephone, in person, by email, through written materials, and via online platforms such as Zoom and Microsoft Teams.
• Provide one-to-one support to carers where appropriate.
• Complete initial registrations and support assessments for new carers using the Carers Outcomes Tool.
• Maintain an up-to-date caseload, detailed case records and required statistical monitoring information using Charitylog.
• Refer carers to Social Care Direct for a full Carer’s Assessment when appropriate.
• Make carers aware of NHS Carer Break funding, support them with applications and complete any relevant follow-up actions.
• Promote the Carer Emergency Support Service and help carers complete applications when requested.
• Provide information and practical support relating to welfare benefits and grants, including help to complete forms, to maximise carers’ income and support their caring role.
• Signpost and refer carers to relevant statutory, voluntary and community organisations for further support.
• Identify hidden carers by developing links with GP surgeries, social care services, libraries and community organisations within the allocated area, and provide partners with current information about DCCS services.
• Keep up to date with changes to welfare benefits, carers’ policy and relevant service provision.
• Work collaboratively with other Carer Support Coordinators, sharing knowledge, skills and good practice.
• Work with DCCS Development Workers to highlight issues affecting carers and identify carers who may wish to take part in consultation and involvement opportunities.
• Represent DCCS at meetings, training courses, information events and other activities as required.
• Comply with all DCCS policies and procedures.
• Undertake other duties consistent with the purpose and level of the post.

Job description

Carer Support Coordinator at Durham County Carers Support

Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: Durham

Salary: £26,439 Per Annum

Salary Type: Fixed Salary

Location: County Durham

Role description: Project Support

Carer Support Coordinator

21 hours per week | £26,439 per annum, pro rata; £15,863 actual salary | 1 Year Fixed Term | Driving License Essential | Subject to References and DBS check | Application Form only, No CV's

Job Purpose

To provide information, advice and practical support to unpaid carers who care for someone living in County Durham. The postholder will work in a solution-focused way, empowering carers to make informed choices and supporting improvements in their health and wellbeing.

Key Responsibilities

Provide information, advice and support to carers by telephone, in person, by email, through written materials, and via online platforms such as Zoom and Microsoft Teams.

Provide one-to-one support to carers where appropriate.

Complete initial registrations and support assessments for new carers using the Carers Outcomes Tool.

Maintain an up-to-date caseload, detailed case records and required statistical monitoring information using Charitylog.

Refer carers to Social Care Direct for a full Carer’s Assessment when appropriate.

Make carers aware of NHS Carer Break funding, support them with applications and complete any relevant follow-up actions.

Promote the Carer Emergency Support Service and help carers complete applications when requested.

Provide information and practical support relating to welfare benefits and grants, including help to complete forms, to maximise carers’ income and support their caring role.

Signpost and refer carers to relevant statutory, voluntary and community organisations for further support.

Identify hidden carers by developing links with GP surgeries, social care services, libraries and community organisations within the allocated area, and provide partners with current information about DCCS services.

Keep up to date with changes to welfare benefits, carers’ policy and relevant service provision.

Work collaboratively with other Carer Support Coordinators, sharing knowledge, skills and good practice.

Work with DCCS Development Workers to highlight issues affecting carers and identify carers who may wish to take part in consultation and involvement opportunities.

Represent DCCS at meetings, training courses, information events and other activities as required.

Comply with all DCCS policies and procedures.

Undertake other duties consistent with the purpose and level of the post.