Carer Support Coordinator (Part-Time, 1 Year FTC)

VOLUNTARY ORGANISATIONS' NETWORK NORTH EAST; North East; On-site; GBP 22,000 - 31,000; Part time

Job summary

Durham County Carers Support is seeking a Carer Support Coordinator to provide information, advice and practical support to unpaid carers in County Durham. The role involves flexible multi-channel contact, one-to-one support, and completing initial registrations and assessments.

The post requires a driving license and a DBS check, with 21 hours per week and a salary of £26,439 per annum (pro rata; £15,863 actual). It is a 1-year fixed-term position based in County Durham.

Responsibilities

• Provide information, advice and support to carers by telephone, in person, by email, through written materials, and via online platforms such as Zoom and Microsoft Teams.
• Provide one-to-one support to carers where appropriate.
• Complete initial registrations and support assessments for new carers using the Carers Outcomes Tool.
• Maintain an up-to-date caseload, detailed case records and required statistical monitoring information using Charitylog.
• Refer carers to Social Care Direct for a full Carer’s Assessment when appropriate.
• Make carers aware of NHS Carer Break funding, support them with applications and complete any relevant follow-up actions.
• Promote the Carer Emergency Support Service and help carers complete applications when requested.
• Provide information and practical support relating to welfare benefits and grants, including help to complete forms, to maximise carers’ income and support their caring role.
• Signpost and refer carers to relevant statutory, voluntary and community organisations for further support.
• Identify hidden carers by developing links with GP surgeries, social care services, libraries and community organisations within the allocated area, and provide partners with current information about DCCS services.
• Keep up to date with changes to welfare benefits, carers’ policy and relevant service provision.
• Work collaboratively with other Carer Support Coordinators, sharing knowledge, skills and good practice.
• Work with DCCS Development Workers to highlight issues affecting carers and identify carers who may wish to take part in consultation and involvement opportunities.
• Represent DCCS at meetings, training courses, information events and other activities as required.
• Comply with all DCCS policies and procedures.
• Undertake other duties consistent with the purpose and level of the post.

Job description

Durham County Carers Support is seeking a Carer Support Coordinator to provide information, advice and practical support to unpaid carers in County Durham. The role involves flexible multi-channel contact, one-to-one support, and completing initial registrations and assessments.

The post requires a driving license and a DBS check, with 21 hours per week and a salary of £26,439 per annum (pro rata; £15,863 actual). It is a 1-year fixed-term position based in County Durham.