Careline Alarm Response Advisor (Out-of-Hours, Job Share)

Newark and Sherwood District Council; Brighton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Local government pension

Generous annual leave

Family-friendly benefits

Volunteer leave

Lifestyle benefits platform

Health cash plan

Free car parking

Gym membership

Job summary

Newark and Sherwood District Council is looking for two Careline Service team members to provide call monitoring and specialist support for vulnerable residents across the district. The role includes an out-of-hours service and requires determining the best response to each customer’s needs.

You will also undertake additional administration duties as part of a proactive, customer-focused council. The organisation promotes an inclusive culture and offers staff benefits, volunteering leave and

Responsibilities

• Provide call monitoring and response to Council tenants and private customers.
• Deliver an out-of-hours service and determine the appropriate response for the customer.
• Carry out administration duties as required within the Council.

Job description

Newark and Sherwood District Council is looking for two Careline Service team members to provide call monitoring and specialist support for vulnerable residents across the district. The role includes an out-of-hours service and requires determining the best response to each customer’s needs.

You will also undertake additional administration duties as part of a proactive, customer-focused council. The organisation promotes an inclusive culture and offers staff benefits, volunteering leave and