Careline Advisor

Newark and Sherwood District Council; Newark and Sherwood; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Family-friendly benefits

One day paid volunteering leave

Lifestyle benefits platform

Health cash plan

Free car parking to 31 March 2028

£10 a month gym membership

Job summary

Newark and Sherwood District Council’s Housing Services team is seeking two Careline Advisors. This permanent, full-time role covers 7am–7pm on a 4 days on/4 off pattern and involves monitoring calls, providing specialist advice to tenants and private customers, and taking appropriate action.

The salary is £29,542–£31,015 per annum (pro rata). Benefits include hybrid working, generous leave, pension, health cash plan, free parking until 31 March 2028 and a monthly gym offer.

Responsibilities

• Monitor Careline calls and provide appropriate response for Council tenants and private customers.
• Carry out out-of-hours call monitoring and escalation as needed.
• Provide additional administration support within Housing Services.

Job description

Careline Advisor

Housing Services

Permanent, full time

Hours 7am - 7pm, 4 days on, 4 off

Salary NS7 £29,542 - £31,015 per annum, pro rata

Consideration will be given to applicants wishing to do a job share for the right candidates.

Would you like to be part of our Careline alarm response team providing specialist advice and support to vulnerable residents across Newark and the surrounding district?

We are looking for two individuals to join our growing Careline Service.

The primary focus of the role is to be a key member of the team providing a call monitoring response to both Council tenants and private customers together with an out of hours service. You will be required to determine the appropriate response to meet the needs of the customer.

The post holder will provide additional administration duties as required within the Council.

We're an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days' paid volunteering leave per year.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Ian Jackson - Careline Team Leader on [e-mail] or 01636 655233.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

Closing Date: Sunday 22nd November 2026

Interview: Monday 30th November 2026