Community Alarm & Careline Responder

Pertemps Harrow; Harrow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pertemps Recruitment Partnership is seeking a dedicated Community Alarm Officer to join the Careline Service for the London Borough of Harrow. This on-site role involves emergency response and support to elderly and vulnerable residents across the borough, including out-of-hours duties.

The post requires a valid UK driving licence, access to a car, Enhanced DBS, and flexibility to work a 24-hour rota with evenings, weekends and bank holidays.

Qualifications

• Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity.
• Experience of dealing with emergencies calmly and effectively.
• Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people.
• Strong written and verbal communication skills, including accurate record-keeping and clear reporting.
• Current First Aid certificate and willingness to participate in ongoing training and development.

Responsibilities

• Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable.
• Carry out planned Daily Rounds at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden.
• Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout.
• Maintain accurate and detailed records of all actions taken during emergency and routine calls.
• Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams.
• In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems.
• Provide access for contractors and ensure buildings are secure following incidents such as break-ins.
• Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services.
• Support Careline Control Station operations as required, including alarm installation duties and call handling backup.

Skills

Empathy / caring for others

Emergency handling

Excellent communication

Written & verbal communication

First aid certificate

Job description

Pertemps Recruitment Partnership is seeking a dedicated Community Alarm Officer to join the Careline Service for the London Borough of Harrow. This on-site role involves emergency response and support to elderly and vulnerable residents across the borough, including out-of-hours duties.

The post requires a valid UK driving licence, access to a car, Enhanced DBS, and flexibility to work a 24-hour rota with evenings, weekends and bank holidays.