Careline Advisor

Newark and Sherwood District Council; Newark on Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career average Local Government Pensi

Generous annual leave entitlement

Family-friendly benefits

One days’ paid volunteering leave

Lifestyle benefits platform

Funded health cash plan

Free car parking to 31 March 2028

£10 a month gym membership

Job summary

Active4Today Ltd in Newark is seeking two Careline alarm response officers to join our growing team. You will monitor calls, provide specialist advice to vulnerable residents across Newark and surrounding district, and handle out-of-hours requests with empathy and professionalism.

We offer a supportive Council environment with generous benefits including the career average Local Government Pension Scheme, extra annual leave, volunteering days, gym discount, health cash plan and free parking

Responsibilities

• Monitor Careline calls and provide timely responses to council tenants and private customers.
• Deliver out-of-hours monitoring and support, determining appropriate actions for each situation.
• Perform administrative duties as required within the Council.

Job description

location_on Location Gladstone House, Newark

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Consideration will be given to applicants wishing to do a job share for the right candidates.

Would you like to be part of our Careline alarm response team providing specialist advice and support to vulnerable residents across Newark and the surrounding district?

We are looking for two individuals to join our growing Careline Service.

The primary focus of the role is to be a key member of the team providing a call monitoring response to both Council tenants and private customers together with an out of hours service. You will be required to determine the appropriate response to meet the needs of the customer.

The post holder will provide additional administration duties as required within the Council.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees.We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events.From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave per year.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.