Careline Advisor

Newark and Sherwood District Council; Brighton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Local government pension

Generous annual leave

Family-friendly benefits

Volunteer leave

Lifestyle benefits platform

Health cash plan

Free car parking

Gym membership

Job summary

Newark and Sherwood District Council is looking for two Careline Service team members to provide call monitoring and specialist support for vulnerable residents across the district. The role includes an out-of-hours service and requires determining the best response to each customer’s needs.

You will also undertake additional administration duties as part of a proactive, customer-focused council. The organisation promotes an inclusive culture and offers staff benefits, volunteering leave and

Responsibilities

• Provide call monitoring and response to Council tenants and private customers.
• Deliver an out-of-hours service and determine the appropriate response for the customer.
• Carry out administration duties as required within the Council.

Job description

Consideration will be given to applicants wishing to do a job share for the right candidates.

Would you like to be part of our Careline alarm response team providing specialist advice and support to vulnerable residents across Newark and the surrounding district?

We are looking for two individuals to join our growing Careline Service.

The primary focus of the role is to be a key member of the team providing a call monitoring response to both Council tenants and private customers together with an out of hours service. You will be required to determine the appropriate response to meet the needs of the customer.

The post holder will provide additional administration duties as required within the Council.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave per year.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Ian Jackson – Careline Team Leader on [e-mail] or 01636 655233.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early