Hybrid FM Helpdesk Administrator

FM Search & Select Ltd; Livingston; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Two days home working per week

Permanent role

Livingston location

Job summary

FM Search & Select Ltd in Livingston is seeking an experienced Helpdesk Administrator to join a busy Facilities Management team. The role is permanent, full-time and hybrid, with up to two days home working each week, and a salary up to £30,000.

You'll manage reactive maintenance requests from initial call to completion, coordinate planned and reactive works, and liaise with engineers and subcontractors while keeping clients updated and ensuring SLAs are met.

Qualifications

• Experience working in facilities management helpdesk or service desk is essential.
• Ability to juggle reactive jobs, planned maintenance, engineers, subcontractors and SLAs.
• Experience using a CAFM system is advantageous.

Responsibilities

• Log and manage reactive maintenance requests from initial call through to completion.
• Coordinate planned and reactive maintenance works.
• Liaise with mobile engineers and subcontractors to allocate and progress jobs.
• Keep clients updated on job progress and expected completion times.
• Monitor jobs against SLAs and escalate issues as required.
• Update CAFM systems and maintain accurate job information.
• Manage telephone and email enquiries from clients, engineers and contractors.
• Process job sheets and related maintenance documentation.
• Follow up outstanding works and ensure timely progression and closure.
• Support the wider FM operations team with day-to-day administration.

Skills

Facilities Management experience

Helpdesk communication

Client liaison

Tools

CAFM system

Job description

FM Search & Select Ltd in Livingston is seeking an experienced Helpdesk Administrator to join a busy Facilities Management team. The role is permanent, full-time and hybrid, with up to two days home working each week, and a salary up to £30,000.

You'll manage reactive maintenance requests from initial call to completion, coordinate planned and reactive works, and liaise with engineers and subcontractors while keeping clients updated and ensuring SLAs are met.