Helpdesk Administrator

FM Search & Select Ltd; Livingston; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Two days home working per week

Permanent role

Livingston location

Job summary

FM Search & Select Ltd in Livingston is seeking an experienced Helpdesk Administrator to join a busy Facilities Management team. The role is permanent, full-time and hybrid, with up to two days home working each week, and a salary up to £30,000.

You'll manage reactive maintenance requests from initial call to completion, coordinate planned and reactive works, and liaise with engineers and subcontractors while keeping clients updated and ensuring SLAs are met.

Qualifications

• Experience working in facilities management helpdesk or service desk is essential.
• Ability to juggle reactive jobs, planned maintenance, engineers, subcontractors and SLAs.
• Experience using a CAFM system is advantageous.

Responsibilities

• Log and manage reactive maintenance requests from initial call through to completion.
• Coordinate planned and reactive maintenance works.
• Liaise with mobile engineers and subcontractors to allocate and progress jobs.
• Keep clients updated on job progress and expected completion times.
• Monitor jobs against SLAs and escalate issues as required.
• Update CAFM systems and maintain accurate job information.
• Manage telephone and email enquiries from clients, engineers and contractors.
• Process job sheets and related maintenance documentation.
• Follow up outstanding works and ensure timely progression and closure.
• Support the wider FM operations team with day-to-day administration.

Skills

Facilities Management experience

Helpdesk communication

Client liaison

Tools

CAFM system

Job description

Helpdesk Administrator - Facilities Management

Livingston - Hybrid Working

2 days working from home each week

Up to £30,000

Permanent | Full-Time

Already working on an FM helpdesk and ready for a change?

We're working with an established Facilities Management business in Livingston who are looking to add an experienced Helpdesk Administrator to their team.

For this one, previous Facilities Management experience is essential. We're looking for someone who already understands what it's like working on a busy FM helpdesk - juggling reactive jobs, planned maintenance, engineers, subcontractors, clients and SLAs.

In return, you'll be joining an established business offering a salary of up to £30,000 alongside hybrid working, with 2 days per week from home.

What you'll be doing

• Logging and managing reactive maintenance requests from initial call through to completion.
• Coordinating planned and reactive maintenance works.
• Liaising with mobile engineers and subcontractors to allocate and progress jobs.
• Keeping clients updated on job progress and expected completion times.
• Monitoring jobs against agreed SLAs and escalating issues where required.
• Updating CAFM systems and maintaining accurate job information.
• Managing telephone and email enquiries from clients, engineers and contractors.
• Processing job sheets and associated maintenance documentation.
• Following up outstanding works and ensuring jobs are progressed and closed appropriately.
• Supporting the wider FM operations team with day-to-day administration.

What we're looking for

You already have experience working within Facilities Management, ideally within an FM helpdesk, service desk, maintenance coordination or scheduling environment.

You may currently be working as a: Helpdesk Administrator | Helpdesk Coordinator | Service Desk Coordinator | FM Administrator | Facilities Coordinator | Maintenance Coordinator | Scheduler

You'll be comfortable working in a fast-paced environment, managing multiple jobs and priorities while communicating confidently with clients, engineers and subcontractors.

Experience using a CAFM system would also be advantageous.

Why consider it?

If you're already working on an FM helpdesk but would like a role offering a better balance between office and home working, this could be worth a conversation.

• Up to £30,000
• 2 days working from home each week
• Established FM business
• Permanent position
• Livingston location