Care & Training Coach: Onboarding & Compliance

Helping Hands Homecare; Loughton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Helping Hands Homecare is seeking a Care and Training Practitioner to join our team in Chigwell. You will play a vital role in shaping exceptional care, coaching new carers from interview through onboarding, and supporting the branch in maintaining quality and customer relationships.

You’ll train and mentor carers, conduct audits, visits, risk assessments and on-call support, fostering a culture of safety, service excellence and staff development across the branch.

Qualifications

• Experience as a Care Assistant and a desire to take the next step in your career.
• Full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care experience

Driving licence

Communication

Attention to detail

Leadership

Job description

Helping Hands Homecare is seeking a Care and Training Practitioner to join our team in Chigwell. You will play a vital role in shaping exceptional care, coaching new carers from interview through onboarding, and supporting the branch in maintaining quality and customer relationships.

You’ll train and mentor carers, conduct audits, visits, risk assessments and on-call support, fostering a culture of safety, service excellence and staff development across the branch.