Care & Support Coordinator

Disability Action Yorkshire; Harrogate; On-site; GBP 18,000 - 26,000; Full time

Job summary

Disability Action Yorkshire in Harrogate is seeking a dedicated Care & Support Coordinator to plan, coordinate and deliver high-quality, person-centred care. The role covers weekdays, evenings and weekends with options for full-time or part-time hours, based in Harrogate.

You will work closely with managers, staff, customers and families to ensure staffing coverage, person-centred care and smooth day-to-day operations, promoting independence and rights for those supported.

Qualifications

• Minimum Level 2 qualification in Health and Social Care, with willingness to work towards Level 3.
• Experience in social care and staff rostering.
• Strong administrative and communication skills.

Responsibilities

• Plan, book and coordinate care and support visits.
• Coordinate and manage staff rotas, ensuring appropriate staffing levels.
• Allocate staff to customers considering needs, skills and location.
• Maintain rostering system updates and process referrals for new customers.
• Develop and review customer support plans and risk assessments.
• Support the Manager with day-to-day running and promote high-quality, personalised care.
• Respond to emergencies and participate in on-call duties as required.

Skills

Communication skills

Staff rostering

Administrative skills

Education

Level 2 Health and Social Care

Tools

Care rostering systems

Job description

Care & Support Coordinator

Location : Harrogate

Salary : £16.10 per hour

Are you organised, proactive and passionate about delivering high-quality, person-centred care? We would love to hear from you!

We are recruiting for a Care & Support Coordinator to provide cover across weekdays, evenings and weekends. We welcome applications from candidates seeking either full-time or part-time employment.

Whether you are looking for full-time hours, part-time work, we would be pleased to hear from you.

About the Role

We are looking for a dedicated and experienced Care & Support Coordinator to join our team and play a key role in the effective planning and delivery of our care and support services.

This is an excellent opportunity for someone with experience in social care who enjoys coordinating people, supporting staff and ensuring customers receive high-quality, consistent and personalised care.

Working closely with the Manager, Deputy Manager, staff, customers, families and other professionals, you will support the smooth day-to-day running of the service, ensuring that care and support are effectively coordinated and individual needs are met.

You will play an important role in ensuring the right staff are in the right place at the right time, while promoting a person-centred approach that places customers' rights, choices, wishes and independence at the heart of everything we do.

Key Responsibilities

Care Planning and Coordination

• Plan, book and coordinate care and support visits.


• Coordinate and manage staff rotas, ensuring appropriate staffing levels and cover across the service.


• Allocate staff to customers, taking account of individual needs, staff skills, experience, location and compatibility.


• Ensure all rota changes are updated promptly and accurately on the rostering system.


• Assess and process referrals and coordinate the onboarding of new customers.


• Develop, review and maintain customer support plans and risk assessments.


• Maintain effective communication with customers, families, staff and other professionals involved in the delivery of care and support.

Service Quality and Staff Support

• Support the Manager with the effective day-to-day running of the care and support service.


• Promote and monitor the delivery of high-quality, personalised care and support.


• Undertake spot checks and staff supervisions as required.


• Support recruitment and selection activities.


• Manage staff absence procedures, including conducting return-to-work interviews.


• Promote a positive, supportive and professional working environment.

Operational Responsibilities

• Respond to emergency call bells and provide background support when working at St Roberts Grove.


• Provide cover for care and support calls when required.


• Participate in an out-of-hours on-call rota.


• Attend staff meetings, supervision sessions and training as required.


• Promote a positive image of the organisation, its work and values.


• Maintain compliance with organisational policies and procedures, including relevant health and safety requirements.

What We Are Looking For

We are seeking someone who is proactive, reliable and well organised, with the ability to manage competing priorities, use their initiative and work effectively as part of a team.

You will have good communication and administrative skills, an understanding of the social care sector and the confidence to coordinate staff and respond effectively to the changing needs of the service.

Essential Requirements

Skills and Competencies

• Good verbal and written communication skills.


• Ability to plan, organise and coordinate staff rotas effectively.


• Strong administrative skills and good computer literacy.


• Ability to maintain accurate records and follow statutory reporting procedures.


• Ability to understand, implement and follow policies, procedures and instructions.

Experience

• Experience of working within the social care sector.


• Previous experience of coordinating staff rotas.

Qualifications and Knowledge

• Minimum Level 2 qualification in Health and Social Care, with a willingness to work towards Level 3.


• Knowledge of health and safety within care services, including risk assessment and management.


• Understanding of safeguarding, including the ability to recognise signs of abuse and follow the appropriate reporting procedures.

Additional Requirements

• Willingness to work flexibly to meet the changing needs of the service.


• Commitment to keeping knowledge, skills and professional practice up to date.


• Willingness to undertake an Enhanced DBS check.

Desirable Requirements

• Experience of staff management or supervision.


• Experience of using care management or rostering systems.


• Full, valid UK driving licence.

What We Offer

This is an opportunity to make a real difference to the lives of the people we support while developing your skills and experien